Complaint #427 Ruby Slots Casino

Extremely slow withdraw process, too may delays

By stacybradshaw19

5 years ago

I requested to withdraw funds on February 25th and was approved the next week. It has now been almost 8 weeks and I still do not have my withdraw. Withdraw request amount of $1000.00. I have requested several updates, and am always told "we are very busy and we have expedited your request". The customer service people are always nice, but I am frustrated and need my funds.

Your assistance is very much appreciated.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $868

Discussion

AskGamblers

• Support Team

5 years ago

Dear @stacybradshaw19,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

5 years ago

Hi Stacy--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your withdrawal was sent to our processor, Friday: 4/23 Paid $868 + no Service Fee for transaction #101992522. I would expect you'll find the funds in your account towards the middle of this week.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 428 / 441

Avg. Amount $3,746

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
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