Complaint #649 Ruby Slots Casino

Denied payout for invalid reason

By Oqasem0001

2 years ago

Message on forum

I joined this casino and used one of the free chip bonuses (30RUBIES) that was emailed to me and was lucky enough to complete the wager requirement and cashout with 100$. Before requesting that withdrawal I did try to use the other bonus code I got emailed to see if it worked and it did but it said I needed to make a deposit. Well after requesting my payout from the first bonus through coin draw, it said that I needed to make a verification deposit for it to work and that I could withdrawal that exact amount I deposited with no requirements. Well after I added the 11$ for the verification deposit I only requested to withdrawal 5$ of it with the 100$ max cashout amount so that I had 6$ left on the account and to make sure that it could count as a deposit since it wasn’t all taken off. After doing that I was only paid 100$ in my withdrawal the adders 5$ was said to have been taken out for fees.

After the withdrawal was processed and sent out, I tried to used the second bonus code (CHIP30) again and this time it did work for me and I was even lucky enough to complete the wager requirements again and finish with well over the max cashout amount. Before requesting a withdrawal I spoke with a casino agent and let her know and she said I was very lucky and congratulated me on my winnings and that was all. Now after requesting the 100$ withdrawal for this bonus, it was declined 4 days later and when I asked a new agent he told me I didn’t make a deposit. I responded and told him that I indeed did and he said verification deposits don’t count. Even though that’s not at all written anywhere in the terms and conditions, it literally just says there needs to be a deposit made between free bonuses which I did. I told him how I even kept most of that verification deposit in my account so that it would count but he was determined to cheat me out of my victory. I even told him how I checked with another chat agent before and he ignored me and kept giving executes that, are otherwise contrary to the terms and conditions of this casino.

I have the transaction history attached and the transcripts of the chats I had with the agent that denied me my payout

Disputed Casino Ruby Slots Casino

Reason Declined payment

Amount $100

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Oqasem0001

2 years ago

Yes it was received, thank you tawni.

@AskGamblers thanks again

- Osama Omar

AskGamblers

• Support Team

2 years ago

Dear @Oqasem0001,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

2 years ago

Hi Osama--

I'm pleased to tell you that your payment was issued to your wallet, Friday: 8/4 Paid $100 (0.00346353) + no Fees Bitcoin for transaction #126890109.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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