Complaint #565 Ruby Slots Casino

Delayed withdrawals of $15 kat Planet 7

By Dennis L.

4 years ago

I gave 6 2500.00 withdrawals pending approval. I first submitted a request for withdrawals on March 25th for bitcoin withdrawal. These were all declined on same day with no email follow-up. If I hadn't been checking I wouldn't have known I was declined! I re-submitted withdrawals using the check option which requires Banking and contact info for each request. When I contacted them yesterday they wanted an email documenting the same data I filled in six times (1 for each check). I've been waiting patiently for the approvals. Per their terms approval process is 7 business days.

All withdrawal requests will be reviewed within 7 business days from the date of the request. From Terms and Conditions on their website.

Here are the transaction logs:

Mar. 31, 03:55 pm
Check Withdrawal requested

$-2500.00
Mar. 31, 03:53 pm
Check Withdrawal requested

$-2500.00
Mar. 31, 03:52 pm
Check Withdrawal requested

$-2500.00
Mar. 31, 03:51 pm
Check Withdrawal requested

$-2500.00
Mar. 31, 03:50 pm
Check Withdrawal requested

$-2500.00
Mar. 31, 03:48 pm
Check Withdrawal requested

$-2500.00
Mar. 25, 12:08 pm
Transaction denied

$766.77
Mar. 25, 12:08 pm
Transaction denied

$2500.00
Mar. 25, 12:07 pm
Transaction denied

$2500.00
Mar. 25, 12:06 pm
Transaction denied

$2500.00
Mar. 25, 12:06 pm
Transaction denied

$2500.00
Mar. 25, 12:06 pm
Transaction denied

$2500.00
Mar. 25, 12:05 pm
Transaction denied

$2500.00
Mar. 29, 05:50 pm
Coupon SPIN240 redeemed

Mar. 29, 05:50 pm
DF-Visa Deposit approved

$200.00
Mar. 29, 05:50 pm
DF-Visa Deposit requested

$200.00
Mar. 29, 05:50 pm
Coupon SPIN240 requested

Mar. 29, 05:50 pm
Coupon denied

Mar. 29, 05:50 pm
Coupon 300TREASURE requested

Mar. 25, 12:08 pm
Bitcoin Withdrawal requested

$-766.77
Mar. 25, 12:08 pm
Bitcoin Withdrawal requested

$-2500.00
Mar. 25, 12:07 pm
Bitcoin Withdrawal requested

$-2500.00
Mar. 25, 12:06 pm
Bitcoin Withdrawal requested

$-2500.00
Mar. 25, 12:06 pm
Bitcoin Withdrawal requested

$-2500.00
Mar. 25, 12:06 pm
Bitcoin Withdrawal requested

$-2500.00
Mar. 25, 12:05 pm
Bitcoin Withdrawal requested

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $14660

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ruby Slots Casino

• Representative

4 years ago

Hi Dennis--

Thanks for confirming you've received the balance of your payments. For your records, here is what was paid out:

5/17 Paid $5000 (0.16372317) + no Service Fee BTC for transactions #112525469 ($2,500.00), #112561619 ($2,500.00)
5/17 Paid $2500 (0.08159801) + no Service Fee BTC for transaction #112571404

I wish you all the very best,

Tawni

Edenlew65

• Georgia(US) • 1 reviews

4 years ago

I finally got all my winnings. Thanks Tawni for getting this done for me. Thanks AskGamber's forum. Not sure what I would have done had if not been for you.

Thanks,
Dennis

Edenlew65

• Georgia(US) • 1 reviews

4 years ago

Thanks for the update Tawni. I can't say that I understand why bitcoin volatility has delayed my payments. I won a smaller payout from another casino on the 5th or 6th of May and was paid on the 9th with bitcoin. I now have 7500.00 worth of approved, but still pending payouts. I also don't understand why all the approvals are backdated to April 25th. I won this money back on March 25th and here it is the middle of May and I'm still waiting on 1/2 of my winnings (7500.00).

Thanks,
Dennis

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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