Complaint #482 Ruby Slots Casino

Delayed withdrawal of $1024 pending for months

By billsaccount

4 years ago

Message on forum

On May 28, I requested a withdrawal of $1024. with no bonus involved. I had submitted all the required paperwork and which I received an email confirming this.

On three separate occasions in live chat I was asked to submit my bank transfer information which I have done each time. Just one week ago I was told in live chat that my request would be submitted to the appropriate department and I have still heard nothing about approval.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1024

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

billsaccount

4 years ago

My requested withdrawal has been finally approved by Ruby Slots. Thank you for your help.

Ruby Slots Casino

• Representative

4 years ago

Hi William--

It's been quite a while since I've heard from you--I hope all is well with you. ;-)

I'm happy to tell you that your payment was sent to our processor, yesterday: 8/3 Paid $1024 + no Service Fee for transaction #105734171. I would expect the funds will reach your account towards the end of this week.

As always, I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Delaying payment and splitting them

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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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