Complaint #474 Ruby Slots Casino

Delayed withdrawal approval and payment

By llancourt

4 years ago

Requested withdrawal of $1500 on 6/7/21. Sent in all requested documents. Received email from Michael < surname removed >, Documents Team, that my account was approved on 6/20/21. Have contacted support 4-5 times and am always told that they are escalating the request and to be patient that I will be paid. Their policy is to approve withdrawals in 7 days.

Its now 43 days and the withdrawal still hasn't been approved. I understand the process and the fact that a back transfer takes time once approved because I have received payments from their sister casino Silver Oaks. It always took some time but payment was usually received in 45-60 days. I could use an intermediary at this point. The agents are always very nice and empathetic but at this point I feel like I'm getting a run around.

Thanks,

Lea < surname removed > < username removed >

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

llancourt

4 years ago

Resolved. Thanks for your help.

AskGamblers

• Support Team

4 years ago

Dear @llancourt,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Lea--

As promised, your payment was sent to our processor, last week: 7/29 Paid $1327 + no Service Fee for transaction #105579054. Our processor confirmed the wire was completed on the 2nd, so I would expect the funds will reach your account in the next day or so (if not already).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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