Complaint #548 Ruby Slots Casino

Delayed Withdraw since Jan 24

By allisonz1234

4 years ago

Message on forum

Hello -

I submitted a withdrawal on 01/24/22 for the amount of $2,003.94. The casino terms state a withdrawal will be reviewed within 7 business days.

I haven't heard anything on this it is still showing as pending. I'm just wanting an update as to when this may be processed.

Thank you for your help with this matter!

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1633

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

allisonz1234

4 years ago

Thank you for your help. They money was deposited into my account this morning. I appreciate your help with this matter. The complaint can be marked as closed!

AskGamblers

• Support Team

4 years ago

Dear @allisonz1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Allison--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your payment was sent to our processor, Monday: 2/7 Paid $1633 + no Service Fee for transaction #110781820. Our processor has already confirmed that the wire was completed yesterday, so I expect you'll find the funds in your account today or tomorrow.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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