Complaint #346 Ruby Slots Casino

Delayed Bitcoin Payment

By Zack P.

6 years ago

A bitcoin withdrawal of $916.82 was approved on 3/9/20 at Ruby Slots and I immediately emailed the payment center what crypto address to send it to. In the terms and conditions on their site it states "Payment will be made in 7 to 10 business days after approval." which means I should have gotten the funds by 3/23 at the latest. Well, it's April 1st, and still nothing. After a chat representative escalated the payment on 3/25, I was told I would have the funds within 48 hours. On 3/27 when I still didn't receive the money, this is what I was told by a customer service rep:

(09:23:41) Meghan S.: It looks like your withdrawal request was escalated a couple days ago, and it is still under review.
(09:23:55) Meghan S.: It should't take longer
(09:24:01) Meghan S.: As soon as I have an update I will be emailing you back.
(09:24:15) Me: I was told it would take 2 days
(09:24:24) Me: after the escalation
(09:24:52) Meghan S.: After escalated it can take up to 72 hours.
(09:25:21) Me: Okay that's not what Michael Ruth told me
(09:26:02) Meghan S.: I am a payout specialist and that is the time frame after a request is escalated sir.
(09:26:12) Me: So by this time tomorrow I will have my money?
(09:27:49) Meghan S.: 72 hours sir, and our Finance Department doesn't work on the weekends.
(09:28:24) Meghan S.: I willbe getting in touch with them now to make sure they wil prioritize your payment.
(09:28:49) Meghan S.: As soon as I have an update I will be contacting you back.

So reading that you would think I would get it 3/30. Nope. I chat again on 3/31, once again confirm the crypto address, and here is what I am told:

(01:07:24) Michael Ruth: They (The Payment are almost done for today, so probably nothing will happen today, please reach to me tomorrow for an update.

Today, on 4/1, I try to reach out to Michael again... and he has the day off. I am done dealing with them and with the false time frames and runarounds they give.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $916.82

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

zackeriah7

• Oregon

6 years ago

Paid in full this morning. Thanks Ruby!

Ruby Slots Casino

• Representative

6 years ago

Hi Zachary--

I apologize for the difficulties you've been experiencing with this.

I've gone ahead and put in the request for your withdrawal to be paid--I would expect this to be sorted within the next couple days. As soon as I have confirmation this has been sorted, I'll be back with an update.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
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