Complaint #254 Ruby Slots Casino

Delayed approval and processing of $2,500 withdrawal

By Jeff G.

7 years ago

Message on forum

I submitted a withdrawal of 2500USD on 4 Dec 18 from Ruby Slots, on 13 Dec 18 I requested an escalation as it was past due being approved. I was informed it was escalated. I returned today (17 Dec 18) and was informed my approval is flagged to be done on 31 Dec 18. I was told they would not even approve let alone process this payment until the end of year now.
This seems extreme and unjustified. Can anyone advise me how to get paid out in a reasonable time frame?

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Guiggy

• United Kingdom

7 years ago

Thank you for the quick response and resolution.

This issue has been resolved.

Jeff

Ruby Slots Casino

• Representative

7 years ago

Hi Jeffrey--

I apologize for the difficulties you've been experiencing with this.

You'll be pleased to know that your withdrawal was sent off to our processor, Thursday: 12/20 Paid $2412 + no Service Fee for transaction #64362741. I would expect you'll find the funds in your account towards the end of this coming week.

Regarding the shortfall on the amount paid, this is because you received a bonus--all bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

I originally won on May 6. I requested a $1950 withdrawal, and it was approved and it was supposed to be paid on the 13th. On the 13th Ruby slots canceled my withdrawal request and said I had to request the withdrawal by a different means. My original request was through coin draw, but they made me choose the bitcoin withdrawal. Then they now have said that only $1250 is approved and I still haven’t received it. They keep giving me the runaround and do not pay me.

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Delaying payment and splitting them

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Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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