Complaint #661 Ruby Slots Casino

Delayed 450$ Bitcoin Withdrawal

By Getjinxed

2 years ago

I submitted a withdrawal request for $450 on September 22nd and was emailed saying it would be five days. Five days later I sent a message and ever since then, I’ve been told to keep checking in next day to see if approved. Finally tonight they ask about my sister who also plays on their site and lives with me. Saying that's why it was delayed, but no one reached out to ask me, I had to reach out to them, and then again I was told to check back in tomorrow. I’m sick of it. I have been super polite and courteous to them and feel like I'm being run around over $450 which would make a big difference in my life right now. We are all struggling, it is time to start helping others and stop hurting them.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $450

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Getjinxed,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

2 years ago

Hi Jaime--

I sincerely apologize for the difficulties you've been having with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 10/6 Paid $450 (0.01644077) + no Service Fee BTC for transaction #129835482

I wish you all the very best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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