On April 2nd, I requested a payout of $430.00...I submitted my paperwork on 4/3/13 and was told it would take 7-10 business for the request to be approved. It is now 4/19/13, and when I called Ruby slots customer service, I was told that the approval department just now received my paperwork, and that it would take another 7-10 business for approval! This is totally unacceptable. I generated all the required paper work at the beginning of the month, and now I'm being told that I have to wait an additional 7-10 business days because of their issues! I want my money, and I want it now.