Continually delaying payment
On December 19th, I requested a withdrawal from Ruby Slots. I had successfully withdrawn winnings from Ruby recently (3 months ago) so I knew that documents they require were already on file and acceptable. However, to be safe, I verified this important fact with their Customer Service team through an online chat.
Their payout process requires up to 10 business days for approval followed by additional time for funds to be sent.
To date, I have engaged their Customer Service team at least 10 times trying to gain an idea when an approval could be issued. Each attempt is met with creative responses but ultimately none have been able to garner an approval or even an estimate of when it may be forthcoming. Each time I make contact through “Chat” I am told a variety of reasons why it hasn’t been approved yet. And each time I have to spend time coaching their Customer Service team on where this or that document exists or when a certain action took place, etc. These attempts seem to be nothing more than a tactic to delay withdrawal approvals. Their favorite response is the escalation clause, meaning they will personally elevate this request on my behalf. This usually comes near the end of the chat conversation when all other attempts at delaying approvals has failed to appease me.
If there was actually any validity to this “escalation “ then a resolution to this delay would have been put in front of me. Unfortunately I have been advised of this escalation at least 6 times within the past 5 weeks yet I still await an approval.
I know that there is nothing unusual about this request. I complied with all the requirements for the promotion and coupon code I used. There was a valid deposit made prior to playing. Everything was done according to the rules. Except the part about them paying in a timely manner.
I am requesting AskGamblers involvement with Ruby Slots in order to bring closure to this, resulting in my receipt of the stated winnings of $900.47.
Sincerely ;
David
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