Complaint #703 Ruby Slots Casino

Close to two months and withdrawal still pending

By PurpleZine

1 year ago

Message on forum

I requested a withdrawal in the amount of $768.94 on September 30, 2024. Through the month of October and November I have inquired about this transaction only to be met by disinterest and excuses.

I've been told in several occasions that my case had been escalated and to check back in 72 hours. At this point, I feel like I'm just getting the runaround.

Today is 11/18/2024 and I have yet to receive these monies. Please see attachments.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $768.94

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PurpleZine

• 1 reviews

1 year ago

You can close this out! Funds have been received.

Another issue resolved with AskGlamblers.com intervention! Thank you so much! Thank you Tawni!

AskGamblers

• Support Team

1 year ago

Dear @PurpleZine,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Ruby Slots Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear all,

Casino representative email has been shared via private message.

Ruby Slots Casino Complaint Stats

Resolved 430 / 443

Avg. Amount $3,737

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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After two months no movement on my many requested withdraws

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Late payment at Ruby Slots

My withdrawal request of $1400.00 USD was approved on June/10/2026.
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Supposed to have fast withdrawals so why are my payments constantly late?
I’d appreciate some assistance!

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Withdrawals declined without explanation

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

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Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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