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Bitcoin withdrawal still not going through


I have been told it’s 5 business days for bitcoin. They have looked at my withdrawal and said it will be sent for approval and it still hasn’t. It is for $2000 and I got a coindraw withdrawal faster than my bitcoin when I did the bitcoin one later. It isn’t attached to any bonuses or anything and they have stated they already looked at it. I just don’t understand what’s wrong with the withdrawal.

Disputed Casino Ruby Slots Casino
Amount $4500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
This has been resolved. Thank you
User name loyalty-level-2
I have emailed twice and still have not received an email back. I also sent a screenshot of a pending withdrawal so I don’t know why you said there wasn’t one to be paid out.
User name loyalty-level-2
I was told yesterday they have received my documents. This has been a hassle. Also there is still a $2000 bitcoin withdrawal waiting to be paid.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442
Avg. Amount $3,742
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Ruby Slots Casino Complaints

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Delaying payment and splitting them
I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.
Status solved Resolved
$8,006