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All Payments declined


4 years ago

I have requested a payment 4 different times now over the past 4 months and everyone keeps getting denied. The last request was for $2000 and was transaction #4073827. Every time it gets denied I go onto the casino and open up a chat and talk with a representative and ask them why the payment was denied. They tell me the same thing every time, "we need to verify your account, and please email us the information so we can verify it". The last one told me to email the same information that I had already filled out in order to get paid, all the wire transfer info, bank accounts, names, addresses and so forth. He told me that it would get escalated and I will get paid. I emailed all the information and still got denied. This just keeps going in circles and the same thing keeps happening. They are not paying me what is owed. They have all my documents and there is nothing left to give. Please Help.

Disputed Casino Ruby Slots Casino
Amount $2000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Hi John--

Thank you for confirming receipt of payment. ;-)

Again, my sincere apologies for the difficulties with this.

I wish you all the best,

Tawni
User name loyalty-level-2
All payments were received today in bitcoin. Thank you for the help Tawni. This matter is now resolved. Thank you so much to Askgamblers for having the platform to communicate on and to resolve problems with the online casino community. Thank you again for everything .
User name loyalty-level-2
I have sent you my bitcoin address to the email you provided me earlier in our conversation. Thank you for the help and I hope we can resolve the $2000.00 that I have been trying to withdrawal for the past 4 months. Please let me know when the money is sent. Thank you

John

Ruby Slots Casino Complaint Stats

Resolved 429 / 442
Avg. Amount $3,742
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Ruby Slots Casino Complaints

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Delaying payment and splitting them
I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.
Status solved Resolved
$8,006