Ag Awards

River Belle Casino - Fighting for Full Withdrawal

Complaint Info
Disputed casino River Belle Casino
Reason Declined payment
Amount $ 4350
Posted on July 16, 2014

In Dec 2010 Riverbelle begged me to come back and would give me a $50 welcome back bonus plus 100% deposit bonus up to $100. I deposited $125 and while waiting for my bonuses I played and won well over $1000.00. I had to beg and plead for my bonuses and finally got them but was disgusted with length of time so tried to withdraw but had to "play thru" the bonuses. I finally got to where I could withdraw $725 but they only gave me $200 of it and "­con­fis­cat­ed" the rest. After raising so much h---- they released $475 but are "stealing" $50 from me as out of the $725 I only got $675 from withdrawal #BRE20­110­117­030­30045. In reality I should have been able to withdraw much more than the $725 as I made all the profit before they finally gave credit on the bonuses!!

Posted on February 14, 2011

We have contacted casino support many times and sent out dozen emails but no one has ever replied. Today, they promissed us that we will receive a reply soon, so we decided to reopen this case and try once again.

Posted on February 22, 2011

Dear < name removed > ,

I am writing to inform you of the current status of your withdrawal at Rive Belle Online Casino. The documentation you provided us with, had been escalated to our Finance Manager for further inspection. Following this, the decision has been made to pay your withdrawal.

£2 925 has therefore been paid back onto your VISA card ending in xxxxxx. Please allow 2-6 working days for this to reflect in your bank account.

Your casino account with us, will however, remain closed after special consideration.

Should you have any further queries, please don’t hesitate to contact us.



Casino Host

Posted on March 16, 2011

Riverbelle finally made good on the total withdrawal. I have dumped their site off my computer as this was the second time I had trouble with them and will never play their site again. Thank you

River Belle Casino Complaints

  • 1 of 11 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 2,438 USD avg amount

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