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Rialto Casino - No Payout No Information

UNRESOLVED
posted on July 29, 2013.

Deposited at this casino and played through the payout and had $2000 and then I read the terms and conditions and noticed that if I deposit under $249 I can only cash out 10x my deposit so I played lost it to $195 so I cashed out and did not hear from them again started reading over terms and conditions again and noticed that I should send docs so did all that still heard nothing so contact support they say the docs were dark so I resent them and again no word from them then I find out they declined $45.00 of my withdrawal and I can only assume it was because they gave me a $5 chip while I still had money in my account and so if you win it says in terms ans conditions that you can only cash out $150 from winnings from a free chip asked them about this but as usually no word from them.It's really disappointing I really like playing at Rialto. Can anyone help?