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Novibet Casino - Restriction without reason forcing me to pay withdrawal fees

RESOLVED
traviss Australia
posted on June 8, 2017.

After placing one single $110 bet which returned about $190 novibet placed a restriction on my account. They did not inform me of this and I only discovered it when complaining about the small maximums available to me. After about half an hour of telling me that they do not set the market limits and have no control over them they finally admitted to restricting my account.

I understand there are sometimes valid reasons to restrict an account but my situation does not fall into this. I had placed one single bet, and the only reason given to me for the restriction was "betting activity". They refuse to elaborate further, they refuse to let me appeal it or contact the relevant department and they refuse to tell me the exact nature of the restriction. Despite many live chats and calls the answer is still the same, they tell me the reason for the restriction is "betting activity" and give me no more information.

As a result I now have over $500 in the account which must be turned over prior to me withdrawing the money or I get charged a fee. However, the majority of the bets I have attempted to place won't let me stake even $1. My options are to place literally hundreds of bets to have free access to my money, or to pay a fee to access it which they refuse to waive, even given that they are refusing to allow me to use my funds which is the only reason I need to withdraw prior to turning over my funds.

posted on June 12, 2017.

Dear Mr Travis Sherman,

Thank you for having shared your experience in Novibet so that i could thoroughly investigate this issue.

As far as i have been ensured, you were provided with all the information needed regarding your gaming activity and the market limits and your withdrwal was processed successfully with no transaction fees, some hours after it was again requested.

I remain at your disposal at any time!

Kind regards,
Faye Makri

AskGamblers
posted on June 15, 2017.

Dear @traviss,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

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