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Dr Vegas Casino -Refusal to pay winnings or return deposit


I made a deposit of £180 using the email address daryl_­j19­91@­hot­mai­l.c­o.uk, with this I won and attempted to withdraw £400.

I later received an email stating I already had an account under daza_0­219­91@­hot­mai­l.co.uk and that because of this they would return my deposit, which I accepted due to it being my fault.

In the same email they said they'd close the 2nd account but if I wanted to carry on playing I could use my first account (daza_021991), so I did, I deposited £100 and won £420, which I attempted to withdraw.

I then received another email saying that they wouldn't process my withdrawal as this was my second account and that they would return my deposit via cheque within 10 days.

This was over a month ago, so i emailed them and received a reply saying they never said they'd return my money and that they don't owe me anything for my first account which in fact was daza_021991, and that for them the issue is closed, I now can't get a reply or response from them, so not only has the £420 I have every right to vanished, but they've also stolen £100 from me.

I have every single email saved as proof so they have absolutely no right to do what they are doing, I just can't seem to make any progress with them on my own and require help, it's been a very stressful ordeal.

Thank you.
Disputed Casino Dr Vegas Casino
Amount £100

Discussion

User name

Dear @Xelitez,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

User name loyalty-level-2
Cheque received, case closed.

(Just hope it clears)

Thank you askgamblers.
User name

Dear @Xelitez,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi,

The cheque has already been sent out, you should receive it today or tomorrow.
If there are any other issues, just let us know.

Dr Vegas Team

Dr Vegas Casino Complaint Stats

Resolved 64 / 72
Avg. Amount $1,011
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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