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Jackpot247 Casino - Payment declined and took away from account

RESOLVED
posted on March 16, 2015.

Get emails atleast once a week getting offered bonus. Took a 100% bonus offer and deposited £10 so got another £10 bonus. Went on roulette and won £70 pound tried to withdraw it, but it was declined because of minimal risk waging, which is fer enough. I was told I needed to wager over £405 to be able to withdraw. So I wagered a way over that amount and I emailed them if I was able to withdraw it now and I was told yes, have the email to prove it. So I withdrew £320 and kept a bit in my account . I played some slots which I'm sure are not minimal risk wagers are they? And won some more I withdrew another £80. A few days later my withdrwals where declined and I only received my £10 deposit back! I feel like I have been scammed and did not expect this from a big company like this.

AskGamblers
posted on March 16, 2015.

Dear @Sammylid,
Any update considering your complaint? Thank you.

posted on March 16, 2015.

We have reviewed the player's account. We can confirm that upon receiving the bonus the player proceeded to bet on red and black to finish the wagering requirement. Covering red and black on one spin means covering 36 of the 37 possible spots on the wheel and so is considered a minimal risk bet. We asked the player to re-wager through these bets before requesting another withdrawal, this time ensuring not to place any minimal risk bets.

After placing some bets the player asked via email how much wagering he had before he could request a withdrawal. Our reply was as follows:

Thank you for you for your email.
You have already wagered the amount you were needed to re wager and you can request for a withdrawal. From there, the finance will re assess you again if you have complied with the bonus terms.
You will be then contacted via email by the finance department.
We appreciate your patience and apologize for any inconvenience caused.

After requesting a withdrawal our finance team reviewed the player's bets but it was confirmed that the player had placed minimal risk bets once again. Unfortunately due to the extent of minimal risk bets we then emailed the player to confirm that we had removed all bonus winnings, returning his original deposit amount.

Kind Regards.

Jackpot247

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