All Slots Casino - Real money turned into bonus

To whom it may concern,

Not sure on how to say this but I think all slots casino just simply taking my money or taking me for a fool. Earlier today I deposited $10 using a ukash voucher that I purchased a small shop nearby. Anyways after I've deposited I went to look into to my account and was shocked to see CASH: $8 and BONUS: $2 which did not make any sence at all cause the ukash I bought was clearly $10 and I don't think ukash sell $8 voucher. So went on to there chat line and was chatting with Warren and the amount of rubbish I was getting made me think that there just taking people's money. I use my mobile phone so I screened shot the whole thing. Please tell if worth fighting this, whicy I think it is after you see what the conversation was about. Thank you so much for your time and hopefully I can get help from your great service!

Kind regards
Leonard Escorial

Hi Leonard,

This issue of a deposit being split into bonus and cash normally occurs when you leave an open bet on table while there are bonus funds in your account. The system is designed in such a way to account for the unfinished Playthrough Requirements at the time you had the open bet. Please provide your user name so I can look into this for you and provide further information.

Thanks

Jamie
Jackpot Factory Group

We send requested information to the casino.

Any news?

Hi Leonard,

As expected the issue in question was indeed caused because the player had an open bet on Blackjack game on the old version of Android Air.
Since this is an old version MicroGaming has provided the below link so the player can access the game and resolve the bet. This was their response:
“Please ask the player to download the Android client by using the following URL: http:/­/mo­bil­e-r­esi­gne­r.v­alu­eac­tiv­e.e­u/a­lls­lot­s/d­own­load, we see the player does still use an Android Device”

Please try the above and let me know if it works.

Many thanks
Jamie

@Leonard,
Are you satisfied with casino answer, did you try this? Can we close this complaint? Thank you.

@fb_10­153­486­238­417510,
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.