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Withdrawal request for $1,302.56


8 months ago
I am filing a formal dispute regarding a withdrawal request for $1,302.56. I received an official confirmation email from Raging Bull Slots on February 3, 2026, stating that my withdrawal was successful and would be processed shortly via Bitcoin.
The funds in question were won using a "No Rules" bonus (280% Match) on a $120 deposit. Per the promotional terms, there was no playthrough requirement and no maximum withdrawal limit.
Despite this, a live chat agent has attempted to pressure me into manually canceling my withdrawal, claiming a "Coupon Liability" of $990. I am disputing this amount for the following reasons:
1. System Accounting: The casino’s own cashier interface explicitly listed $0.00 as "Not Available for Withdrawal" and allowed the full $1,302.56 to be requested as cashable funds.
2. Mathematical Discrepancy: A 280% bonus on a $120 deposit equals $336. Even if the bonus were non-cashable (sticky), the deduction should only be $336. The casino's attempt to deduct $990 is an arbitrary and unjustified claim of an additional $654.
3. Official Confirmation: I hold a timestamped email from the casino confirming the full $1,302.56 withdrawal.
The casino is currently stalling the process and using high-pressure tactics to force a cancellation of a confirmed transaction.
Desired Outcome:
I request that Raging Bull Slots honors the transaction and processes the payment to my Bitcoin wallet. If the $336 bonus must be removed as per standard "non-cashable" terms, the final payout should be $966.56. I will not accept the $990 deduction.
Disputed Casino Raging Bull Casino

Discussion

User name

Dear all,

After receiving detailed clarification about the issue from the casino representative and careful review and consideration of all the information and details, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2
Last picture did not send.
User name loyalty-level-2
I am officially rejecting the casino's explanation.

1. Blatant Misrepresentation of Terms: The casino representative (Tawni) claimed in her last response that my evidence does not state 'No Playthrough.' This is false. I have provided the screenshot of coupon HOG275 which explicitly states: 'Bonus comes with NO PLAYTHROUGH or max cashout limit.' For the casino to deny the existence of their own written terms while confiscating $990 based on those same terms is a clear act of bad faith.

2. Predatory Deductions: The casino’s 'system' of keeping players liable for bonuses as long as they have a $5 balance is designed to trap deposits. I made three separate deposits; using a negligible carryover to confiscate winnings from a fresh cash deposit is a predatory practice.

3. Safety Concerns: The casino is demanding my full, private bank statements to process a wire. I have refused this because this merchant has already overcharged my credit card (billing $139.75 for a $110 deposit) and used fraudulent merchant names to bypass banking regulations. I do not feel my financial data is safe with this operator.

4. Escalation: As the casino has now stated they will no longer assist or comment, I have escalated all evidence—including the contradictory statements regarding the 'No Playthrough' clause—to the Anjouan Gaming Board (Ticket #41437552268).

I demand my full winnings of $1,302.46 via Bitcoin. I will not settle for a 'manager reduced' amount based on falsified playthrough requirements."

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
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35h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500