Complaint #1205 Raging Bull Casino

Withdrawal request for $1,302.56

By gossmavric

5 months ago

I am filing a formal dispute regarding a withdrawal request for $1,302.56. I received an official confirmation email from Raging Bull Slots on February 3, 2026, stating that my withdrawal was successful and would be processed shortly via Bitcoin.
The funds in question were won using a "No Rules" bonus (280% Match) on a $120 deposit. Per the promotional terms, there was no playthrough requirement and no maximum withdrawal limit.
Despite this, a live chat agent has attempted to pressure me into manually canceling my withdrawal, claiming a "Coupon Liability" of $990. I am disputing this amount for the following reasons:
1. System Accounting: The casino’s own cashier interface explicitly listed $0.00 as "Not Available for Withdrawal" and allowed the full $1,302.56 to be requested as cashable funds.
2. Mathematical Discrepancy: A 280% bonus on a $120 deposit equals $336. Even if the bonus were non-cashable (sticky), the deduction should only be $336. The casino's attempt to deduct $990 is an arbitrary and unjustified claim of an additional $654.
3. Official Confirmation: I hold a timestamped email from the casino confirming the full $1,302.56 withdrawal.
The casino is currently stalling the process and using high-pressure tactics to force a cancellation of a confirmed transaction.
Desired Outcome:
I request that Raging Bull Slots honors the transaction and processes the payment to my Bitcoin wallet. If the $336 bonus must be removed as per standard "non-cashable" terms, the final payout should be $966.56. I will not accept the $990 deduction.

Disputed Casino Raging Bull Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

After receiving detailed clarification about the issue from the casino representative and careful review and consideration of all the information and details, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

5 months ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Inactive user

5 months ago

Last picture did not send.

Inactive user

5 months ago

I am officially rejecting the casino's explanation.

1. Blatant Misrepresentation of Terms: The casino representative (Tawni) claimed in her last response that my evidence does not state 'No Playthrough.' This is false. I have provided the screenshot of coupon HOG275 which explicitly states: 'Bonus comes with NO PLAYTHROUGH or max cashout limit.' For the casino to deny the existence of their own written terms while confiscating $990 based on those same terms is a clear act of bad faith.

2. Predatory Deductions: The casino’s 'system' of keeping players liable for bonuses as long as they have a $5 balance is designed to trap deposits. I made three separate deposits; using a negligible carryover to confiscate winnings from a fresh cash deposit is a predatory practice.

3. Safety Concerns: The casino is demanding my full, private bank statements to process a wire. I have refused this because this merchant has already overcharged my credit card (billing $139.75 for a $110 deposit) and used fraudulent merchant names to bypass banking regulations. I do not feel my financial data is safe with this operator.

4. Escalation: As the casino has now stated they will no longer assist or comment, I have escalated all evidence—including the contradictory statements regarding the 'No Playthrough' clause—to the Anjouan Gaming Board (Ticket #41437552268).

I demand my full winnings of $1,302.46 via Bitcoin. I will not settle for a 'manager reduced' amount based on falsified playthrough requirements."

Raging Bull Casino Complaint Stats

Resolved 589 / 640

Avg. Amount $2,566

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

65h left

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'