Cant find a way to withdraw the winning money

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

I am filing this formal complaint against Raging Bull Casino regarding a withdrawal dispute that has remained unresolved since October 2025. Despite my continued efforts to cooperate, the operator has employed what appear to be deliberate stalling tactics to avoid paying out my legitimate winnings.

Background and Previous Verification:

I previously underwent an exhaustive five-month verification process with this casino. At that time, I was explicitly assured by management that once my identity was verified, all future withdrawals would be processed seamlessly. This has proven to be false.

Current Dispute:

In October 2025, I initiated a withdrawal of $5,000. Despite my account already being verified, I was requested to resubmit my KYC documentation. I have since provided the requested details over 20 times. Each submission is met with new, often contradictory, excuses for non-payment:

Insufficient Funds: Claims were made that the account lacked the necessary balance, which was incorrect.

Transaction Volume: Claims that my bank statement showed "too few transactions," a requirement not found in the standard Terms and Conditions.

Bank Limits: A representative stated they had "sent too much money to Capital One" and could no longer facilitate payments to that institution.

Internal Errors: Technical issues were cited without further explanation.

The Current Status:

The casino is now demanding that I open an entirely new bank account to receive my funds. I have refused this request as my current Capital One account has successfully received payments from this operator in the past. I believe this is a tactic to further delay the process by requiring new statements and "seasoning" of a new account.

As of today, my total balance is $16,620. I won these funds fairly, and I have spent hundreds of hours communicating with support and the VIP concierge to no avail.

Evidence:

I have maintained a comprehensive record of all interactions, including:

Chat logs documenting the conflicting excuses provided by support.

Screenshots of my account balance and withdrawal history.

Email correspondence regarding the previous verification and the "Capital One" excuse.

I am requesting that AskGamblers intervene to facilitate the immediate release of my funds to my verified bank account. I have already contacted the FTC regarding this matter and am prepared to escalate this to relevant state and federal authorities if a resolution is not reached promptly.

I'll stop there and wait to hear from you. Like I said anything you need for proof ill send it i have it all on my phone in samsung notes pictures and emails. So I'm excited to hear what can be done to just get them to pay me. Thank you for youre time

I have played and deposited funds several times.

I’ve met the requirements for verification and sent in the required documents for payouts, and they have been approved.

They will not complete my wire transfer of $1500.

I have several emails from this online casino and screenshots of communication.

I believe this is really a scam, and they are requesting personal information for fraudulent purposes, instead of paying out my legitimate winnings.

In early January, 2026, I came across Raging Bull Casino. It looked like fun, so I thought I would give it a try. I had never won anything playing online casinos before, so I didn't expect this experience to be any different. I used my bank debit card to make a deposit, and before long, I had won enough to meet their withdrawal minimum. They offered three methods to withdraw your winnings: Coindraw, Bitcoin, and Wire Transfer. No where did the site indicate that your method of deposit played a role in your method of withdrawal. I had never heard of Coindrsw before, and a wire transfer sounded complicated. I had a Bitcoin account already, and some experience with Bitcoin, so I chose Bitcoin as my method of withdrawal. I was surprised to read that it could take up to two or more weeks before I would receive my winnings in Bitcoin. I submitted my request on January 7th, 2026. The withdrawal request was for $227. I was so excited that I had actually won something, I made more deposits shortly after making my first withdrawal request. Before I knew it, I had won enough for another withdrawal, this time for $855. Needless to say, I was very excited. My friends laughed at me, because no one believed I had actually won, not once, but twice, and no one believed that I would actually get paid. Just like my first deposit, my second deposit was using my debit card, and my second withdrawal was using Bitcoin. I had no reason to believe that I would have any issues with either withdrawal. But to make myself feel better, I contacted their support desk to see if this was legit, and to inquire as to how much I would actually receive. The support desk agent confirmed that once approved, I would receive close to $1,000, but they were quick to point out that it could take 7-10 business days before the withdrawals would be approved, and once approved, another 7-10 days for me to receive the Bitcoin in my wallet. My biggest concern was that I may have entered my Bitcoin wallet address wrong. So over the next two weeks, I tried to be patient, but I couldn't see any updates or action to my withdrawal requests. So I contacted support again, only this time I was told that because I had used my debit card to make my deposit, my only option for withdrawal was a wire transfer to my bank. And even that wire transfer had several rules and restrictions on it. My bank didn't qualify under these rules and restrictions. So it appeared that I would never receive my winnings in Bitcoin or cash. I even attempted to open a new account with a bank that met their rules and restrictions, but that didn't work either. Needless to say, I was extremely disappointed. After several calls to the support desk, many times getting conflicting information, it seemed my only option was to send an email to their withdrawal team and plead my case, hoping that someone would understand that I was never told when I made my deposits or my withdrawal requests, that I would actually never get paid based on their rules. While I waited to hear back from them, I played a few other online casinos, and won, having no difficulties withdrawing my winnings and even receiving those winnings within 24 hours. I was surprised and grateful when I received notification that my first withdrawal request had been approved and it wasn't long after that notification that the winnings were in my Bitcoin account. Not long after the first withdrawal request was approved and funds deposited, I received notification that my second withdrawal request was also approved and the email stated that I should see the Bitcoin deposit for the second withdrawal in my Bitcoin wallet. Needless to say, I was again thankful. But to date, I still have not received my second Bitcoin deposit from my second withdrawal request. Now I'm being told that they granted an exception on the first withdrawal request, and that only one exception was allowed. And I am being told that the only way I would receive winnings from my second withdrawal request was a wire transfer. Very frustrating. It seems they want you to play and brag about winning stats, but you have to fight to get your winnings. Had I been told about these rules at the time I made a deposit, I would have done things much differently. I am requesting that Raging Bull Casinos pay my second withdrawal, in Bitcoin, just like their email said it was going to do when it announced to me that it had been approved.