Cannot get my winnings

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Formal Complaint Against Raging Bull Slots

Unpaid Approved Bitcoin Withdrawal, Contradictory Payment Information, Refusal to Escalate, and Premature Termination of Customer Support Chat

Casino: Raging Bull Slots

Complaint date: November 4, 2026

Customer support representative: < full name removed >, Customer Support Specialist

Disputed withdrawal: $1,250 approved October 21, 2026

Original withdrawal amount: $2,500

Payment method: Bitcoin

Status: Unpaid as of November 4, 2026

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against Raging Bull Slots regarding an unpaid Bitcoin withdrawal, repeated payment delays, inconsistent explanations from customer support, refusal to escalate an overdue payment, and the termination of a live support conversation while my financial concerns remained unresolved.

On November 4, 2026, I contacted Raging Bull Slots customer support because I had been instructed by a previous support representative via email to check back that day regarding my expected payment.

My $1,250 Bitcoin withdrawal had been approved on October 21, 2026. November 4 marked the tenth business day following approval, excluding the approval date.

Rather than receiving confirmation of payment or a meaningful explanation for the delay, I spent approximately one hour communicating with customer support representative Adam Volnov, who repeatedly provided contradictory information before ultimately closing the conversation.

1. Withdrawal History and Payment Timeline

The following transactions are relevant to this complaint:

October 5, 2026: A previous withdrawal was approved.

October 21, 2026: A separate $1,250 Bitcoin withdrawal was approved.

October 26, 2026: I received a $1,250 payment associated with the earlier October 5 approval.

November 4, 2026: Another separate $1,250 withdrawal was approved.

November 4, 2026: My October 21 withdrawal remained unpaid.

These are separate withdrawal transactions.

During the November 4 conversation, < first name removed > initially confirmed:

“I see your withdrawal of $1,250.00 was approved on 10/21/2026.”

However, throughout the conversation, he repeatedly referenced my October 26 payment and November 4 approval as justification for why the October 21 withdrawal was supposedly still within the processing timeframe.

I repeatedly explained that the October 26 payment related to an earlier approval and that the November 4 approval was an entirely separate transaction.

Despite these explanations, < first name removed > continued referencing the other transactions rather than providing an accurate status update for the October 21 withdrawal.

2. Disputed Interpretation of the Casino’s Payment Timeframe

My understanding of Raging Bull’s stated withdrawal processing policy is that approved withdrawals are processed within approximately 7–10 business days following approval.

November 4 marked ten business days after my October 21 approval.

However, Adam repeatedly stated that my October 26 payment meant my October 21 withdrawal remained within the processing timeframe.

He stated:

“Your last paid withdrawal was 10/26/2026 and all withdrawal requests are reviewed on a case-by-case basis and approved by the Casino before being sent for payment. So we are in the time frame for the approved withdrawal.”

Later, he stated:

“As your last paid withdrawal of $1,250.00 was on 10/26/2026 - it means that the next approved withdrawal is in the timeframe it was approved on 10/21/2026 for the amount of $1,250.00.”

I repeatedly asked for clarification regarding this interpretation.

Specifically, I wanted to know whether Raging Bull has a written policy stating that receiving payment for one withdrawal resets or extends the processing timeframe for another withdrawal that has already been approved.

< first name removed > did not identify any such provision.

I respectfully request that AskGamblers review the casino’s applicable withdrawal terms and determine whether this explanation is consistent with its published policies.

3. Repeatedly Changing Dates Without a Confirmed Payment

Before contacting live support, I had been instructed by email to check back on November 4 regarding my expected payment.

During the November 4 conversation, < first name removed > initially instructed me to check back on November 6 at the end of the day, Eastern Time.

Later, he changed that instruction to November 9.

He stated:

“I have just sent a special note to speed things up, it is not an escalation. Please check back with us on 11/9 at the end of the day EST time for the latest updated status.”

I questioned why the dates continued changing.

My concern is that these dates were not confirmed payment dates. They were simply additional dates on which I was instructed to contact customer support.

This has become a recurring experience, requiring me to spend substantial time repeatedly requesting updates without receiving meaningful answers.

4. Refusal to Escalate the Withdrawal

During the conversation, I specifically asked Adam whether my October 21 withdrawal had been escalated and which department was handling it.

He responded:

“It cannot be escalated as the last withdrawal was paid on 10/26/2026.”

Later, he stated that he had sent a special note to speed up the process, but specifically confirmed that this was not an escalation.

This raises several concerns.

Why would payment of a previous withdrawal prevent escalation of a separate approved withdrawal?

What written policy establishes this restriction?

What criteria must be met before an overdue withdrawal can be escalated?

None of these questions received a clear answer.

I request that AskGamblers ask Raging Bull to identify the policy governing escalation eligibility and explain how it was applied to my October 21 withdrawal.

5. Repeated Splitting of $2,500 Withdrawals Into $1,250 Payments

Another ongoing concern involves the repeated division of my $2,500 withdrawal requests into $1,250 payments.

I specifically use Bitcoin for withdrawals and have previously received full $2,500 payments without these repeated divisions.

Before losing my VIP status following substantial winnings, my withdrawals were generally processed more consistently, and full $2,500 payments were issued.

Since then, I have experienced increasing delays and repeated splitting of withdrawals.

During the November 4 conversation, I explained that my Bitcoin wallet can receive the full $2,500 amount.

Bitcoin supports direct wallet-to-wallet transfers, although I recognize that a casino may use payment processors or impose internal withdrawal limits.

I am requesting a clear explanation of the actual reason for these split payments.

If Raging Bull has established a $1,250 payment limit, I request identification of the applicable written policy and clarification of when it became effective.

I am also requesting confirmation of whether splitting a withdrawal affects its approval date, payment priority, or processing timeframe.

6. Failure to Provide Meaningful Answers

Throughout the conversation, I repeatedly requested specific information concerning my withdrawal.

Instead, I received responses such as:

“Our relevant team is aware and we are actively working on your request.”

“I completely understand your feelings, < first name removed >.”

“We are sorry, < first name removed >. I have provided all information available.”

I specifically explained that my concern was not about my feelings but about a legitimate financial matter involving an approved withdrawal.

I asked whether the casino was experiencing a processing backlog, financial difficulties, technical problems, or another issue affecting payment timeframes.

Adam did not provide an explanation.

I also explained that I had received a personal email response instructing me to check back November 4.

Adam characterized that communication as an automated withdrawal confirmation email.

I corrected him and explained that it was a response to an inquiry I had personally submitted.

The distinction was never resolved.

7. Supervisor Contact Provided, but No Resolution

When I requested to speak with a supervisor, < first name removed > initially stated:

“I can assure you that if I am not able to help you, I will certainly get you in touch with someone who can.”

He subsequently provided the following supervisor email address:

< email address removed >

However, I was not transferred to a supervisor during the conversation.

No finance representative joined the discussion.

No confirmed payment date was provided.

I was once again instructed to return at a later date.

8. Customer Support Terminated the Conversation While My Complaint Remained Unresolved

The most concerning part of the November 4 interaction occurred at the end of the conversation.

After I continued questioning the contradictory information and explaining that my October 21 withdrawal remained unpaid, Adam stated:

“I believe that I have already answered your main concern. Please note that we need to minimize our Chat conversation to give way other players who need our assistance as well. In the meantime, this conversation will be closed.”

The support representative then terminated the conversation.

At the time the chat was closed:

* My October 21 withdrawal remained unpaid.

* No confirmed payment date had been provided.

* The reason for the delay had not been explained.

* My request for escalation had been denied.

* The relevant withdrawal policy had not been identified.

* My concerns about split payments remained unanswered.

* The conflicting November 6 and November 9 dates had not been explained.

I was attempting to resolve a legitimate financial dispute and obtain clarification regarding the casino’s stated payment policies.

Instead, the conversation was closed without a substantive resolution.

I believe this interaction warrants review by AskGamblers.

9. Requested Resolution

I respectfully request that AskGamblers assist in obtaining the following from Raging Bull Slots:

1. Immediate payment of my outstanding October 21 withdrawal of $1,250, or a documented explanation of any legitimate reason payment cannot be released.

2. A complete accounting of my pending and approved withdrawals, including approval dates, amounts, payment status, and transaction references.

3. Identification of the specific written policy governing the timeframe between withdrawal approval and Bitcoin payment.

4. Clarification of whether receiving payment for one withdrawal affects the processing deadline of another previously approved withdrawal.

5. An explanation of why my $2,500 withdrawal requests are repeatedly divided into $1,250 payments.

6. Identification of any applicable weekly, monthly, or per-transaction withdrawal limits.

7. An explanation of why the November 4 update was not provided as previously communicated.

8. Clarification of why I was instructed to check back November 6 and subsequently November 9 without a confirmed payment date.

9. An explanation of why Adam Volnov stated that my withdrawal could not be escalated because another withdrawal had been paid October 26.

10. A review of the decision to terminate my November 4 live support conversation while these financial questions remained unresolved.

11. Written confirmation of the status and expected payment timeframe for my other approved withdrawals.

10. Supporting Evidence

I have retained the complete November 4, 2026, live support transcript with Adam Volnov.

This transcript documents:

* Confirmation of the October 21 approval.

* References to the October 26 payment.

* References to the separate November 4 approval.

* Contradictory explanations concerning processing timeframes.

* Instructions to check back November 6 and November 9.

* The refusal to escalate the withdrawal.

* The supervisor contact information provided.

* The termination of the conversation.

I can also provide withdrawal records, payment confirmations, and relevant email correspondence.

Conclusion

I have made repeated good-faith efforts to resolve my withdrawal concerns directly with Raging Bull Slots.

I am not requesting preferential treatment. I am requesting payment of my approved winnings in accordance with the casino’s applicable terms and accurate information regarding the status of my withdrawals.

The repeated delays, inconsistent explanations, changing dates, and lack of meaningful escalation have made it extremely difficult to obtain reliable information about funds owed to me.

I am particularly concerned that receiving payment for an earlier withdrawal is repeatedly being used to justify delaying another approved withdrawal, without any supporting policy being identified.

I respectfully request AskGamblers’ assistance in obtaining a transparent explanation, a complete accounting, and payment of my outstanding approved withdrawal.

Thank you for reviewing my complaint.

< full name removed >

Evidence to attach to AskGamblers

I recommend submitting the complete November 4 chat transcript, the October 21 withdrawal approval, proof that the October 26 payment related to the earlier October 5 approval, and the email instructing you to check back November 4.

Important: This complaint deliberately focuses on Raging Bull rather than combining it with your Dreams and Prism disputes. That gives AskGamblers a specific withdrawal and documented support interaction to investigate.

I would also preserve Adam’s exact final statement about closing the chat. It is particularly relevant because your questions remained unresolved when he ended the conversation.

I have been told 20 different stories and lied to for the last 7 days.

I have been refused by management or the dispute department when asking for it, and offered no information.

My payment has not been paid, and it’s been escalated 3 times.

I have been hung up on and had the chat ended without a single new update and no timeline, even after 3 escalations in the last 4 days. 2500 dollars! And the approval was delayed 4 days too!

This is the worst experience I’ve ever seen. Repeatedly told to check back in 48 to 72 hours! After being told it would be paid by the 10th business day, it wasn’t!

I am filing a formal complaint against Raging Bull Casino for intentionally delaying a total payout of $2,500. My player account is fully verified, and all compliance documents have been accepted.

My initial withdrawal of $2,500 was submitted in September via Wire Transfer. On October 2, 2026, the casino denied this request (Master ID #132021008) with zero explanation, placing the money back into my account balance.

To ensure processing accuracy, I have since consolidated my entire verified cash balance into a single, clean crypto transaction:

• Bitcoin Withdrawal Master ID #132970150 for $2,500.00 (Submitted Oct 5, 2026)

My active player balance is completely cleared down to $0.00 to avoid any wagering conflicts, and there are no active bonus restrictions on my account. The casino has successfully held my money for weeks using transaction denials and delay timers. I look forward to the casino's response and the immediate processing of my Bitcoin payout.

So my approval was issued for my withdrawal on September 7 and they said it wouldn’t take more than two business days and I’ve received my payment by 21 September and now they’re just saying that it’s taking extra long because they have more then normal to do.

I never received this payout, and I can't get a response to any emails or customer service options...

I don't know where to go or what to do about any of this if I can't get a response from anyone...

I have waited for over a month... and done all of the verification papers and everything else they have asked for.

Hello AskGamblers Complaint Team,

I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.

I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.

I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.

I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.

I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:

“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”

I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.

This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.

I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.

I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.

My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.

Requested resolution:

I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.

I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.

Thank you for reviewing my complaint and helping me find a resolution.

Kevin

So I used RagingBull Casino and hit big for $826. I have tried every single withdrawal method possible and they refuse to pay me out. This has been going on for almost 7 months. No matter how I try to get my money it’s declined. If I try to contact their help center about any solutions I get completely ignored.

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.