Complaint #831 Raging Bull Casino

Multiple payments are delayed

By Joseph V.

4 years ago

I have a total of five withdrawal requests (via wire transfer), that have not yet been approved. They are sitting in pending requests. Each one is in the amount of $2,500. Four were requested on 7/6/21, and one was requested on 7/8/21. I have contacted customer support multiple times after ten business days went by. I've chatted with several representatives last week, all assuring me that it would "be escalated."

Since the status remains the same, I emailed support several days ago, and have provided all my information, withdrawn request #'s, etc. and was only provided an automatic response with a case #.

The email stated that I would hear back by three business days - I have not heard from anyone.

I have also tried calling support - but I am disconnected each time I call. I have been paid before, so I don't understand the holdup on these. I enjoy the casino - I deposit multiple times a month, and play almost everyday.

I'm asking that they kindly look into my issue and provide me with a status update (hopefully that the requests are being processed). Thank you.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $11627

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User7inUSA

• New Jersey

4 years ago

Thank you for the breakdown Tawni. However, I disagree with the bonuses removed in the amounts of $525.00 and $367.50. I did use the bonus code on a deposit, however I made sure that before any withdrawal request was made, I was certain that the playthrough requirement was satisfied in order to avoid any of the funds being subtracted.

AskGamblers

• Support Team

4 years ago

Dear @User7inUSA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino

• Representative

4 years ago

Hi Joseph--

Before I go through everything, it's important that you realize that any bonus you receive (relating to a particular withdrawal) will be removed at the time of your approval. This is what you'll see noted as a 'Manager Withdrawal.' With this in mind, I'll detail your payments...

7/30 Paid $4475 + no Service Fee for transactions #100696108 ($1,975.00), #100696114 ($2,500.00) There was a bonus removed (JACKPOTHUNTERVIP (4 of 99998) $525.00). Our processor confirmed that this wire was completed on 8/3, so the funds should already be in your account.

8/7 Paid $5000.00 + $20 Service Fee for transactions #100983225 ($2,500.00), #100983224 ($2,500.00). Our processor confirmed that this wire was completed on 8/10, so the funds should already be in your account.

8/11 Paid $2,132.00 + no Service Fee for transaction #101344964 There was a bonus removed from this withdrawal (JACKPOTHUNTERVIP (5 of 99998) $367.50). Our processor confirmed that this wire was completed, yesterday (the 11th), so the funds should be in your account today or tomorrow (if not already).

I hope this helped to answer your concerns.

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'