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Raging Bull Casino - Money not in my account

REJECTED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 500
Posted on April 4, 2020

So in the time frames I’ve been given including all my documents and bank details which have been verified and approved. I still not have received my money of $500. After speaking with numerous people. You’ve once again asked for my payment details which I’ve already provided. My withdrawal request was approved on the 3/31/20 and the 7-10 day period to deposit the money into my account has now passed. You can’t expect me to keep waiting when you guys can’t seem to follow your own procedure and time frames

Posted on April 8, 2020

Hi Tierra--

I apologize for the frustration you've been experiencing with this.

I've reviewed your account and unfortunately, I'm not seeing what you're saying--there has not been an approval on your withdrawal, as your documents are not complete. Further, we do not have your preferred method of payment on file.

I've just sent you an email regarding this. As soon as I receive your reply with the necessary documents and information, I'll be able to have your withdrawal sorted.

All the best,

Tawni

AskGamblers
Posted on April 11, 2020

Dear @Tierralittlese,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Raging Bull Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

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