Complaint #587 Raging Bull Casino

Money not in my account

By Tierralittlese

6 years ago

So in the time frames I’ve been given including all my documents and bank details which have been verified and approved. I still not have received my money of $500. After speaking with numerous people. You’ve once again asked for my payment details which I’ve already provided. My withdrawal request was approved on the 3/31/20 and the 7-10 day period to deposit the money into my account has now passed. You can’t expect me to keep waiting when you guys can’t seem to follow your own procedure and time frames

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Tierralittlese,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Raging Bull Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Raging Bull Casino

• Representative

6 years ago

Hi Tierra--

I apologize for the frustration you've been experiencing with this.

I've reviewed your account and unfortunately, I'm not seeing what you're saying--there has not been an approval on your withdrawal, as your documents are not complete. Further, we do not have your preferred method of payment on file.

I've just sent you an email regarding this. As soon as I receive your reply with the necessary documents and information, I'll be able to have your withdrawal sorted.

All the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 595 / 647

Avg. Amount $2,629

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 564 out of 609 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino

Delayed withdrawl payout

I am seeking AskGamblers’ assistance to obtain two unpaid withdrawals from Raging Bull Slots totaling $2,256: an approved withdrawal of $1,250 and a pending withdrawal of $1,006. The casino has confirmed in writing that both are valid and will be paid, yet I have not received either payment or a payment date.

On October 8, 2026, at 11:02 p.m., I received an email from Raging Bull stating: “Your withdrawal of $1250 has been approved and is on its way.” The email indicated I would receive the funds shortly. As of October 22, 2026, I have not received this payment.

The second withdrawal of $1,006 was requested on October 9, 2026, and remains pending.

When seeking an update, I received conflicting information from customer service. One message confirmed my withdrawal was split into two payments and that I would receive both. However, during a chat on October 22, I was told I would not receive any funds.

Later that day, supervisor Isaac Pickman emailed me to correct that information. He confirmed that:

* No funds were mixed, and my withdrawals are valid.
* According to his review, the casino split my original $2,500 request on October 9, approved $1,250, deducted a $244 bonus from the remaining $1,250, and submitted a new withdrawal request for $1,006.
* I will receive both payouts.
* The information denying payment during the earlier chat was incorrect.

Although the supervisor confirmed my eligibility for both payments, he stated the casino has no estimated payment date and will continue to push for prioritization of the withdrawals.

The October 8 approval email and the supervisor’s October 22 confirmation show the casino recognizes these withdrawals as payable. However, I have not received the funds or a clear explanation for the delay. Prioritization assurances do not provide a meaningful payment schedule.

I respectfully request that Raging Bull Slots:

1. Release the approved $1,250 payment promptly and explain why it remains unpaid despite the October 8 notice.
2. Complete processing of the $1,006 withdrawal, as the supervisor confirmed it was valid and payable.
3. Provide a specific payment date for each withdrawal.
4. Provide transaction references or payment confirmations once the funds are sent.
5. Identify any outstanding requirements preventing payment and specify any action required from me.

I tried to attach the October 8 approval email and the October 22 supervisor’s clarification; however, I keep getting an upload error. I can provide them later if needed. (Both confirm approval, the casino’s acknowledgment of both payments as valid, and the correction of the earlier denial.)

I have tried to resolve this directly with customer service. Although the earlier denial has been corrected, the payment issue remains unresolved. I request AskGamblers’ assistance in securing the full $2,256 and a clear, reliable payment schedule.

Resolved

$2,256

Stalling 2500 dollar payout for fully verified player

I am filing a formal complaint against Raging Bull Casino for intentionally delaying a total payout of $2,500. My player account is fully verified, and all compliance documents have been accepted.

My initial withdrawal of $2,500 was submitted in September via Wire Transfer. On October 2, 2026, the casino denied this request (Master ID #132021008) with zero explanation, placing the money back into my account balance.

To ensure processing accuracy, I have since consolidated my entire verified cash balance into a single, clean crypto transaction:

• Bitcoin Withdrawal Master ID #132970150 for $2,500.00 (Submitted Oct 5, 2026)

My active player balance is completely cleared down to $0.00 to avoid any wagering conflicts, and there are no active bonus restrictions on my account. The casino has successfully held my money for weeks using transaction denials and delay timers. I look forward to the casino's response and the immediate processing of my Bitcoin payout.

Rejected

$2,500

Misconduct Unlawful Withholding of Winnings

I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.

Resolved

Non payment after approval of withdrawal

So my approval was issued for my withdrawal on September 7 and they said it wouldn’t take more than two business days and I’ve received my payment by 21 September and now they’re just saying that it’s taking extra long because they have more then normal to do.

Resolved

$2,500

Payout never made

I never received this payout, and I can't get a response to any emails or customer service options...

I don't know where to go or what to do about any of this if I can't get a response from anyone...

I have waited for over a month... and done all of the verification papers and everything else they have asked for.

Resolved

$695

Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,

I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.

I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.

I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.

I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.

I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:

“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”

I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.

This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.

I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.

I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.

My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.

Requested resolution:

I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.

I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.

Thank you for reviewing my complaint and helping me find a resolution.

Kevin

Resolved

$500

Constantly declining my withdrawal no matter the withdrawal method

So I used RagingBull Casino and hit big for $826. I have tried every single withdrawal method possible and they refuse to pay me out. This has been going on for almost 7 months. No matter how I try to get my money it’s declined. If I try to contact their help center about any solutions I get completely ignored.

Rejected

$826

Cannot get my winnings

They are stalling my withdrawal.

I used only real cash debit, no bonus, no nothing.

They owe me 2500$ in a BTC withdrawal and another $ 9k.

Now the only option is a BTC withdrawal. Please help me get my money back.

I fairly won with real cash. I have gotten every excuse about not paying me. Then they say yes, then say no.

I need real help now. Enough is enough. They have me submit everything over and over, then tell me they don’t even take the bank; it’s all lies after lies. Multiple people on chat; no one ever the same. This is a complete scam. I will push this all the way to the FBI and to the lic board.

I wagered over 49k dollars on real-money cash wagers, no bonus whatsoever.

They say I was approved for a 1 time btc 2500$ withdrawal, so I’m still waiting for that before I do anything else to see if this is legit.

Anything you can do to help?

Unresolved

$45,000

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

Resolved

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586