Complaint #844 Raging Bull Casino

Giving me hard-time on withdrawal

By IISLYII

4 years ago

I am a level 4 VIP at Paradiso Room (Raging Bull Casino)

Over the past 3 weeks I have been denied the ability to withdraw more than $25,000 in winnings.

Having previously made successful withdrawals from the casino I was surprised to be unable to withdraw my winnings on the 29th of July 2021. While attempting to make a withdrawal, I was denied the ability to do so as there was a request for further documents notification on the withdrawal page of the website which prevented me from making any transactions. I contacted customer support and took a screen shot of some of that conversation. I was told it was a clerical issue and would be sorted out within 20 minutes. It was not. I Subsequently Squandered my winnings waiting for the issue to be sorted. 4 days later, on the 3rd of August 2021 I won a $12,000 jackpot and had my winnings up to $18,908.72 (screenshot available) when I tried to withdraw it I was unable to do so as the issue had still not been resolved. I contacted customer support and was told it would be sorted out during that shift. Again it was not sorted and as I was unable to make a withdrawal I once again squandered my winnings. 2 or 3 days later I had my winnings up to $4,000 and was again denied access to withdraw it. This time when I contacted customer support I demanded to speak with a manager who informed me that the issue was due to the expiration date on my drivers license. My license expires on the 9th of December 2021. In Australia dates are written day/month/year and on my license the expiry date is written 09-12-2021. In the U.S.A. Dates are written differently with the month written prior to the day. This lead to someone thinking my I.D. Was close to expiring believing the expiry date was the 12th of September 2021 so a request for further documents notice was added to my account. Once I explained to the manager at the casino how dates are written in Australia, she apologised for the inconvenience and offered me a $1,000 dollar bonus chip as compensation. Although it came nowhere near the compensation I wanted, I begrudgingly accepted the offer as after some back and forth conversation I realised it was the most I was going to receive. By the 8th of August 2021 the request for documents had been removed and I was able to withdraw some new winnings totaling a little over $4,100 which I received in my account today. However, on the 10th or 11th of August 2021 I attempted to withdraw another win and again was denied the ability to do so as the request for documents notification was added to my account. Again I contacted the chat room at the casino and was informed the issue would be rectified shortly. It wasn’t. Today I had my winnings up to a little over $3,000 and when I attempted to make a withdrawal the request for documents notification was on my account preventing me from doing so. Once again I spent my winnings while waiting for the issue to be rectified. When I complained to customer support they again apologised for the inconvenience and offered me a $600 bonus chip. I declined the offer and the casino increased the offer to $1,000. I accepted the offer on the condition that I could withdraw the $1,000 immediately. However the offer came with a 20x play through requirement and 4x max cash out so I declined the offer and informed the customer service representative that I would be contacting the authorities. I have screen shots of this entire conversation. Since the 29th of July 2021 I have made over $23,000 worth of deposits. (Bank statement can be provided as evidence) The casino continued to allow me to make deposits and with the exception of a 2-3 day window around the 8th of August 2021 the casino denied me the ability to make any withdrawals of winnings which would have been at least $25,000 if I was able to make the withdrawal transactions at the time I attempted them.

While typing this complaint, I checked my account and surprise, surprise, after I informed the casino only a couple of hours ago that I would be taking this matter up with the authorities, the request for documents notification has been removed from my account. This shows how quickly the notification can be removed.

Can someone please help me with this issue.

Thank you.

Brett < surname removed >

Disputed Casino Raging Bull Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

4 years ago

Dear @IISLYII,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino

• Representative

4 years ago

Hi Brett--

I sincerely apologize for not getting back to you sooner. I've been hit with Covid and I've been struggling to keep up with things. :-(

I've forwarded your account reconciliation to you, as well as AskGamblers management. You'll find that everything due to you has been paid in full. My hunch is that because you cancelled so many withdrawals, you may have lost track a bit with what was due.

I hope this clears things up for you...

All the best,

Tawni

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Raging Bull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

4 years ago

Dear Raging Bull Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700

Please help me with ragingbull

I am filing this formal complaint against Raging Bull Casino regarding a withdrawal dispute that has remained unresolved since October 2025. Despite my continued efforts to cooperate, the operator has employed what appear to be deliberate stalling tactics to avoid paying out my legitimate winnings.

Background and Previous Verification:

I previously underwent an exhaustive five-month verification process with this casino. At that time, I was explicitly assured by management that once my identity was verified, all future withdrawals would be processed seamlessly. This has proven to be false.

Current Dispute:

In October 2025, I initiated a withdrawal of $5,000. Despite my account already being verified, I was requested to resubmit my KYC documentation. I have since provided the requested details over 20 times. Each submission is met with new, often contradictory, excuses for non-payment:

Insufficient Funds: Claims were made that the account lacked the necessary balance, which was incorrect.

Transaction Volume: Claims that my bank statement showed "too few transactions," a requirement not found in the standard Terms and Conditions.

Bank Limits: A representative stated they had "sent too much money to Capital One" and could no longer facilitate payments to that institution.

Internal Errors: Technical issues were cited without further explanation.

The Current Status:

The casino is now demanding that I open an entirely new bank account to receive my funds. I have refused this request as my current Capital One account has successfully received payments from this operator in the past. I believe this is a tactic to further delay the process by requiring new statements and "seasoning" of a new account.

As of today, my total balance is $16,620. I won these funds fairly, and I have spent hundreds of hours communicating with support and the VIP concierge to no avail.

Evidence:

I have maintained a comprehensive record of all interactions, including:

Chat logs documenting the conflicting excuses provided by support.

Screenshots of my account balance and withdrawal history.

Email correspondence regarding the previous verification and the "Capital One" excuse.

I am requesting that AskGamblers intervene to facilitate the immediate release of my funds to my verified bank account. I have already contacted the FTC regarding this matter and am prepared to escalate this to relevant state and federal authorities if a resolution is not reached promptly.

I'll stop there and wait to hear from you. Like I said anything you need for proof ill send it i have it all on my phone in samsung notes pictures and emails. So I'm excited to hear what can be done to just get them to pay me. Thank you for youre time

Unresolved

$16,620