Delayed Payment past the process time period

Hello! My name is Kristin and I won a substantial amount of money with Raging Bull Casino, somewhere to the tune of over $20,000.00 quite some time ago and have been trying to withdrawal this winning for quite awhile. Initially my first requests For a withdrawal were denied bc my identity hadn't been completely verified through both Raging Bull and their outside verification people (wooyu, I don't believe I spelt that correctly but it's close ). So understandably my request was denied. So feeling annoyed and defeated I left it alone for a little while and continued to play the money here and there. Then on October 21, 2021 I decided to give it another go and started submitting the maximum allowed withdrawal amount of $2,500.00 per request. With each new request you are required to submit your banking information in order to even put in for a request. Which I obviously did each and every time, no problem. In the terms of all withdrawal requests it clearly states that there is a 7 to 10 business day processing period and that due to COVID-19 withdrawal requests have been a a little delayed, totally understandable. Last Thursday, which would have been October 28th, 2021 I tried contacting Customer Support in regards to my withdrawal and could only do so via their own Chat Room option. I spoke with their customer service representative who stated that it actually takes 10 business days to complete a withdrawal request and to check back the following week on Monday or Tuesday and the Representative had also let me know that they had put in a request to expedite my withdrawal and they apologized for the delay. I/we ended the conversation or chat and I felt fairly satisfied with the end result of the conversation at the time. On Tuesday November 2, 2021 I logged in my Raging Bull Account to see if any of my requests for withdrawal had been approved or even denied or if there was any sort of communication sent to me requesting any sort of documents or something like that to complete any of my requests for withdrawal that needed my attention or anything else. To my dismay nothing had changed and no communication(s) had been sent to me what so ever, not even in my email inbox or spam box was there any kind of communication from the casino what so ever as well. So, I once again contacted the casino's customer service representative via their chat room as this is the only option for contacting any kind of customer service help. Please note that The casino does have a phone number you can call but unless you have a special number that they ask you for, which I don't have and don't know how to even get one, then getting through isn't going to happen. So the phone number for the customer service department Might as well not even exist because it's of no use and gets you nowhere. So when I once again contacted customer service in the chat room I asked once again about the status of my withdrawal request and I wasn't given any kind of an answer. Other than the representative had forwarded my inquiry of my withdrawal to the appropriate department and that she was apologetic for the delayed payment. The representative also made the statement that it was possible I needed to submit my banking information and I responded by telling her that I had done that several times and in fact with every withdrawal request it's required that all banking info be given before the request can be completed and submitted. The conversation with the representative didn't give many answers and wasn't helpful at all and nothing was resolved. We ended that conversation with me feeling confused and frustrated and a bit defeated. Then today November 3, 2021 at about 4:30pm roughly I once again checked my emails for any communication from Raging Bull and there was nothing and then I logged into my Raging Bull Casino account and saw that nothing had changed and that my requests were still being processed. I don't know what to do at this point. I've tried communicating with customer service a number of times and have gotten nowhere. I really would appreciate any help in resolving this matter and in a timely manner.