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Constantly stalling my withdrawals


Was very hard to have to come here and do this but I have been treated beyond unfairly and I’d just like this over and done with please.

I submitted two withdrawals
1) $140 15:02pm 13/08/2019
2) $160 17:51pm 13/08/2019

*I received an email from Stefy - 19/08/19 stating my documents have been verified
* 26/08/19 emailed my bank wire details to email provided by raging bull
*30/08/19 was informed first withdrawal of $140 minus $40 bonus = $100 withdrawal was approved. Now everything from the time I submitted my withdrawals have been a sham and just constant stalling. I have been patient, too patient to be honest each time I am being told don’t worry you’re withdrawal is coming, several times they claimed I didn’t send my bank wire details(have emails and transcripts) that show I did - to I’m complaining and asking for an update isn’t going to speed up my withdrawal. The only reason why I was asking is because I had done everything asked of me and yet there was no process/update/it was outside of time frame stated or payment received (I have screenshots and transcripts of conversations) The reason I am here today is because after all of this docs verified, withdrawals approved (both of them) even after they’ve seen my bank wire details am i being now asked to provide another bank account, that my current valid NZ bank account will not be accepted. Baffled why, I asked their reply was the bank account I provide to them needs to be from a **Large national bank that processes both FedACH + Fedwire payments with a valid swiftcode** Confused I phoned my bank and they do process all the above, still confused I jumped on live chat to let raging bull know and they didn’t want a bar of it. So all in all I had got to the point of waiting patiently for my winnings all to be told they’re no longer coming until I provide another bank account, now my only issue here is the waiting, from both ends. I’ve tried to open another bank account (I already have one open) and it’s not something that will happen overnight I’m yet to hear from the new bank however I personally don’t think it’s fair that I am being asked this considering the patience, time I’ve already endured since the 13/08/19, there is more id add to the stalling but everything I’ve stated is what’s important and KEY to this complaint. I just don’t or couldn’t understand why was I informed last minute, why wasn’t I informed prior or when bank wire transfers were sent many times. Super confused and would just very much like to received my two withdrawals and move forward thank you :)
Disputed Casino Raging Bull Casino
Amount $260

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi AG,

My complaint has been resolved and payment has been received. Thank you Tawni for your help, and thank you Ask Gamblers. Very much appreciated ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
User name

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

User name loyalty-level-2
Hi Tawni,
I have sent an email.
Also Thank you, for the update I appreciate your on-going help.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
18h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500