Complaint #463
Raging Bull Casino
Constantly stalling my withdrawals
6 years ago
Was very hard to have to come here and do this but I have been treated beyond unfairly and I’d just like this over and done with please.
I submitted two withdrawals
1) $140 15:02pm 13/08/2019
2) $160 17:51pm 13/08/2019
*I received an email from Stefy - 19/08/19 stating my documents have been verified
* 26/08/19 emailed my bank wire details to email provided by raging bull
*30/08/19 was informed first withdrawal of $140 minus $40 bonus = $100 withdrawal was approved. Now everything from the time I submitted my withdrawals have been a sham and just constant stalling. I have been patient, too patient to be honest each time I am being told don’t worry you’re withdrawal is coming, several times they claimed I didn’t send my bank wire details(have emails and transcripts) that show I did - to I’m complaining and asking for an update isn’t going to speed up my withdrawal. The only reason why I was asking is because I had done everything asked of me and yet there was no process/update/it was outside of time frame stated or payment received (I have screenshots and transcripts of conversations) The reason I am here today is because after all of this docs verified, withdrawals approved (both of them) even after they’ve seen my bank wire details am i being now asked to provide another bank account, that my current valid NZ bank account will not be accepted. Baffled why, I asked their reply was the bank account I provide to them needs to be from a **Large national bank that processes both FedACH + Fedwire payments with a valid swiftcode** Confused I phoned my bank and they do process all the above, still confused I jumped on live chat to let raging bull know and they didn’t want a bar of it. So all in all I had got to the point of waiting patiently for my winnings all to be told they’re no longer coming until I provide another bank account, now my only issue here is the waiting, from both ends. I’ve tried to open another bank account (I already have one open) and it’s not something that will happen overnight I’m yet to hear from the new bank however I personally don’t think it’s fair that I am being asked this considering the patience, time I’ve already endured since the 13/08/19, there is more id add to the stalling but everything I’ve stated is what’s important and KEY to this complaint. I just don’t or couldn’t understand why was I informed last minute, why wasn’t I informed prior or when bank wire transfers were sent many times. Super confused and would just very much like to received my two withdrawals and move forward thank you :)
I submitted two withdrawals
1) $140 15:02pm 13/08/2019
2) $160 17:51pm 13/08/2019
*I received an email from Stefy - 19/08/19 stating my documents have been verified
* 26/08/19 emailed my bank wire details to email provided by raging bull
*30/08/19 was informed first withdrawal of $140 minus $40 bonus = $100 withdrawal was approved. Now everything from the time I submitted my withdrawals have been a sham and just constant stalling. I have been patient, too patient to be honest each time I am being told don’t worry you’re withdrawal is coming, several times they claimed I didn’t send my bank wire details(have emails and transcripts) that show I did - to I’m complaining and asking for an update isn’t going to speed up my withdrawal. The only reason why I was asking is because I had done everything asked of me and yet there was no process/update/it was outside of time frame stated or payment received (I have screenshots and transcripts of conversations) The reason I am here today is because after all of this docs verified, withdrawals approved (both of them) even after they’ve seen my bank wire details am i being now asked to provide another bank account, that my current valid NZ bank account will not be accepted. Baffled why, I asked their reply was the bank account I provide to them needs to be from a **Large national bank that processes both FedACH + Fedwire payments with a valid swiftcode** Confused I phoned my bank and they do process all the above, still confused I jumped on live chat to let raging bull know and they didn’t want a bar of it. So all in all I had got to the point of waiting patiently for my winnings all to be told they’re no longer coming until I provide another bank account, now my only issue here is the waiting, from both ends. I’ve tried to open another bank account (I already have one open) and it’s not something that will happen overnight I’m yet to hear from the new bank however I personally don’t think it’s fair that I am being asked this considering the patience, time I’ve already endured since the 13/08/19, there is more id add to the stalling but everything I’ve stated is what’s important and KEY to this complaint. I just don’t or couldn’t understand why was I informed last minute, why wasn’t I informed prior or when bank wire transfers were sent many times. Super confused and would just very much like to received my two withdrawals and move forward thank you :)
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