Casino not paying out my winnings

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Well that's not what you guys told me for the first excuse you guys gave me but ok... So that means that you guys keep the jackpot and not put the money back on the jackpot since apparently I was not able to receive the funds? Cause that was a rtp progressive jackpot right? I mean I'm pretty sure it was. I may be wrong though? Am I correct or not, I'm just wondering.

Hi Tim--

I've reviewed your account and the fact is, you built your withdrawals using a free chip...

You redeemed a coupon (xmasgift2022) on 12/25 at 6:19 PM, casino time. The coupon you redeemed was in the amount of $100 and at that time, you had twenty cents in your casino account--this gave you a balance of $100.20.

In less than an hour (7:14 PM), you hit the jackpot and your casino balance was sitting at $23,034.67.

You played a bit further, bringing your balance down to $22,921.09 on 12/28. On that day (4:55 AM), you made a Bitcoin deposit in the amount of $30, now bringing your balance to $22,951.09. That balance remained until you began making withdrawal requests, less than an hour later (5:54 AM).

With the timeline out of the way, I'll break things down for you...

First, the maximum withdrawal on the free chip (IF you were entitled to receive the winnings) would be $100. The fact is that you are not entitled to the winnings, because you intentionally mixed funds. It is absolutely clear that you made that $30 Bitcoin deposit in the hopes that you would be able to get over on the casino. If this was not your intention, why did you not play so much as one dime of that deposit? And why is it that you chose to begin requesting withdrawals within an hour of making the deposit?

Had you not made the Bitcoin deposit, you would have been entitled to a $100 withdrawal. By making the deposit, you intentionally mixed funds, disqualifying you from even that.

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

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Cutting to the chase, no one 'stole from you,' and the only one trying to pull a 'scam' is you. This was easily proven by a quick check on your account activity.

I've sent AskGamblers management all of the necessary evidence as proof that what I've stated is accurate.

Tawni