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QuickWin Casino - Unable to withdraw the balance

RESOLVED

Complaint Info

Disputed casino

QuickWin Casino

Amount

$ 80

1 year ago

I won money on QuickWin casino about a month ago.

I have withdrawn money 3 times using the same method I deposited with (e-transfer). About 2-3 days after withdrawing it gets cancelled with no explaination on their end. They keep sending me the same messages that they are escalating my situation but u hear nothing back.

In one chat with an agent for theirs, they asked me for all my banking info so they could manually withdraw for me. When I asked if I should be emailing them that info they said no, send it in the chat which I am now concerned about.

I would just like to withdraw the funds I have won.

AskGamblers
1 year ago

Dear @bribri1989,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1 year ago

It is only 80$ but it is still something….

AskGamblers
1 year ago

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1 year ago

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1 year ago

Dear all,

Thank you for contacting us.

We would like to inform you that we reached out to the customer and obtained their bank information in order to pay the winnings manually. The withdrawal request is currently being processed by the relevant department.

Best regards,
QuickWin.com

1 year ago

I can confirm that they have requested my info and I have given it to them. Just waiting for it to be processed. I will update you once I have received it.

1 year ago

Dear all,

Please be informed that the withdrawal is currently being processed from our side. The customer will be additionally informed via email as soon as it’s complete.

Best regards,
QuickWin.com

1 year ago

Dear Customer,

Thank you for your patience.

We would like to inform you that the payment was processed from our side on 10.01.2024.

Best regards,
QuickWin.com

1 year ago

I can confirm I have received the payment.

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.