QuickWin Casino - Live dealer glitch

Dear @ALLINJGC,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi there,
It's tough to say exactly how much they owe me from these glitches. From the winning hand not being credited, it is 180 dollars. From the rejected bets, they don't show up in my hand history, however with my chat with the live dealer tables, they provided me a reference, which is included with the screenshots. The reference which they sent to the casino support should have all the hand history in which this has happened. Is i was guessing, i weeks say it's at least 500 dollars, but that's just a guess

I do want to note I am looking for more than 180 dollars for me to consider this case to be resolved. The 180 dollars was just from the winning hand not being credited. This doesn't take into consideration the amount of times my casino hands were rejected and funds not returned to my account. . While I don't have the exact total,I would suspect at least 500 dollars. I will try to reach the live dealer customer service with wlan exact number, however the reference number PI-4272 should have all those information

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out to us.

We would like to inform you that your withdrawal with ID:275832246 of 750 CAD was canceled and re-credited to your balance on 30.08.2023 and it was later used in playing games.

Furthermore, we are checking your query regarding the bets with the relevant department and we kindly ask your patience in this matter.
Thank you for understanding!

Best Regards,
Quickwin

Good day,

I do feel like there has been ample time for me to get my money back. I've been following up daily and get no progress. I've emailed vip support and haven't gotten a reply. I feel like the proof I've shown along with telling customer support the moment I had these issues should be enough. I've provided case references from the live dealer support as well. Hoping for a speedy resolution

Dear Customer,

We would like to inform you that your bets are being reviewed by the game provider and we will let you know once we have an update.

We kindly request that you remain patient as we endeavour to respond as soon as possible.
Thank you in advance.

Best Regards,
Quickwin

It's been approaching a month now since I first had issues on your site, so I'm not sure how much longer I'm expected to wait.

I just want to provide an update. I was given a 40 dollar credit, which while it is a step in the right direction, is far less than the issues have cost me. I won't consider this case resolved until I am given the rest

Dear Customer,

Thank you for your patience.

We would like to inform you that the game provider carefully reviewed the game rounds from the game "BlackJack Creed L" played on 26.08.2023 and they have informed us that, unfortunately, there were no winnings resulting from these game rounds, and the game provider did not detect any irregularities. As a result, we consider the case of missing winnings to be invalid.

Additionally, we would like to inform you that your withdrawal request with ID: 275832246, which amounted to 750 CAD, was canceled and the funds were re-credited to your account balance on 30.08.2023. It appears that these funds were subsequently used to play more games.

If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We are here to assist you and address any inquiries you may have.

We appreciate your understanding in this matter.

Best Regards,
Quickwin

Dear @ALLINJGC,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Good day. After looking closely i do believe I did cancel the withdrawal. As for the other issues, I have sent ample proof, in the form of screenshots showing the hand in question being a winning hand. Also the other irregularities with the wagers being rejected and not returning to my balance. I do NOT consider this case to be resolved

Dear QuickWin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements related to the game provider official report and findings. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I just want to say that I have completely given up on this casino and any hopes of getting my money back. I have requested my egg to be closed, however I definitely do not consider this complaint to be resolved

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the QuickWin Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers Team,

We have sent an email with the evidence of the game rounds at suppor­t@a­skg­amb­ler­s.com

Please let us know in case you need more information.

Best Regards,
Quickwin

Dear AskGamblers Team,

We would like to inform you that the game rounds that were mentioned by the customer with their approximate time was played in "BlackJack Creed L" on 26.08.2023.

Here are the rounds that was reviewed:

86676384454 - 37.5 CAD
86676390254 - 15 CAD
86676703894 - 7.5 CAD
86677105154 - 22.5 CAD
86677111634 - 7.5 CAD
86677391204 - 75 CAD
86677398604 - 15 CAD
86678030864 -112.5 CAD
86678040014 - 15 CAD
86678625104 - 90 CAD
86678633214 - 7.5 CAD
86679013604 - 15 CAD
86679947194 - 7.5 CAD
86680422174 - 97.5 CAD
86680427184 - 7.5 CAD
86680703224 - 120 CAD
86680710164 - 15 CAD

Please be informed that we have sent you the evidence of these rounds on your email.

Unfortunately due to our policies, we are unable to share those evidence with the customer.

Please let us know in case you need more information. We appreciate your understanding and cooperation in this matter.

Best Regards,
QuickWin

There is a specific hand that I've sent countless proof of showing clearly I have a winning hand and that balance not reflecting in my balance m furthermore the dozen or more times I've had live bets rejected and not returned to my balance.

Dear AskGamblers Team,

We would like to inform that we have contacted the game provider in order to provide you with the necessary information and we will update you as soon as we receive it.

Thank you for your patience!

Best Regards,
QuickWin

I'm giving up on this issue. I've closes my account. I have no trust in quickwin, i have no confidence I'll ever see the funds that were taken from me. All I hope from this complaint is that others looking for a gaming site will see this review and think of going elsewhere. I'm supposed to be a vip on their site. I've played countless games and deposited thousands of dollars. I contacted the casino as soon as I had any issues and it's been over a month trying to resolve it. While I'm frustrated with quickwin. I'm at peace with having my account closed and knowing I will not spend another penny on this site. They are without a doubt the most untrustworthy betting site I've came across. Thank you to the team at askgamblers for giving me a platform to show my experiences to the public

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers Team,

We sent you the evidence via email that we received from the game provider. Kindly be informed that all the bets were settled correctly and there were no missing wins.

Thank you for your patience and cooperation!

Best Wishes,
QuickWin

Dear Customer,

Thank you for your patience.

We would like to inform you that the game provider carefully reviewed the game rounds from the game "BlackJack Creed L" played on 26.08.2023 and they have informed us that, unfortunately, there were no winnings resulting from these game rounds, and the game provider did not detect any irregularities. As a result, we consider the case of missing winnings to be invalid.

Additionally, we have provided the findings of the game rounds to the Askgamblers Team as an evidence of the case.

With this, we consider the case to be closed.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that QuickWin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.