Hey... I would like to write a complaint and hope that‘s gonna help so I will get my money, because right now I have concerns about getting my money at all.
I‘m waiting for 7 days till now and still not seeing any progress. I was writing a bunch of emails and asking live chat for help regarding my withdrawal but doesn’t seem like something changing. In meantime they asked me for my identity verification and I sent everything so my identity is verified and then they asked for a bank statements, my debit and credit card pictures and also credit card statements. I sent everything except is not possible to send bank statements as documents (I don‘t know why, documents are just 250kb and it‘s possible till 5mb, picture down), but I sent them bank statements as documents with email, but no answer and now I have a couple of hundreds in my credit and I wanted to make a third withdrawal (you are able to make 3 withdrawals each 500 euros max) but they don‘t let me, it‘s saying: withdraw action is restricted by group… I wrote emails also and asked what does that mean and there is no answer(picture down).
So I‘m worried if I will get my 1000 euros at all, what else I need to do to make process faster, so could you please help me?
Greetings
