Complaint #218 Ruby Slots Casino

“Processor problems”

By Tc

8 years ago

Message on forum

I won $100 in December. I than submitted documents that month, they emailed back asking for additional documents. I proceeded to send them in and they were finally verfified late February. On 3/9 my payment was approved. I chatted to customer service several times during this time, each time they promised to “escalate” my payment. However, Each time I was told they have not sent it to the processor. They keep citing that their processors are busy. I understand this however, a $100 payment should not take a month to be sent to the processor.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Tasha92

8 years ago

Payment was received

Tasha92

8 years ago

I have still not received confirmation about payment being sent to the processors.

Ruby Slots Casino

• Representative

8 years ago

Hi Tasha--

I'm very sorry for the difficulties you've been having with this.

I've checked your account and I see everything is in order, so I've gone ahead and put in the request for your payment to be sent off to our processor. I would expect this will be done tomorrow--once I have confirmation this has been sent off, I'll be back to give you an update.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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