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Ruby Slots Casino - “Processor problems”

RESOLVED
Posted on April 4, 2018.

I won $100 in December. I than submitted documents that month, they emailed back asking for additional documents. I proceeded to send them in and they were finally verfified late February. On 3/9 my payment was approved. I chatted to customer service several times during this time, each time they promised to “escalate” my payment. However, Each time I was told they have not sent it to the processor. They keep citing that their processors are busy. I understand this however, a $100 payment should not take a month to be sent to the processor.

Posted on April 8, 2018.

Hi Tasha--

I'm very sorry for the difficulties you've been having with this.

I've checked your account and I see everything is in order, so I've gone ahead and put in the request for your payment to be sent off to our processor. I would expect this will be done tomorrow--once I have confirmation this has been sent off, I'll be back to give you an update.

All the best,

Tawni

Posted on April 9, 2018.

I have still not received confirmation about payment being sent to the processors.

Posted on April 10, 2018.

Payment was received

AskGamblers
Posted on April 10, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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