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Playamo Casino - Withdrawal request for 500 AUD still pending

RESOLVED
Abbz420 New South Wales
Posted on May 13, 2019.

After a very labour intensive verification process, I managed to get a few helpful support agents who were able to tell me why my withdrawal requests kept being rejected. It turned out that I wasn’t able to use my ANZ visa but could transfer into an ANZ bank account if the amount is $500 minimum.

I have followed all instructions and have requested for the funds ($500) and I received an email from a support agent named Amber (nice and helpful) who said my withdrawal has been approved and will receive it within 5 business days.

I logged back into my playamo account but the status of the withdrawal was still “pending”.

I asked why it was still pending and she mentioned that the status will remain like that but in actual fact my withdrawal is approved.

My concern is that it hasn’t been processed and would like to bring it to askgamblers attention and request your help for some clarity on why my status is still pending and not showing as approved. I still have hope that they will process my withdrawal but in case it gets delayed by more than 5 days I want to have a medium to communicate my concerns. Hoping for a quick resolution!

Posted on May 16, 2019.

Dear ABBZ420,

Please let us know if you are still waiting for your funds.
As we know, you should receive your funds by now.
If not, please contact our support team and we will start the investigation regarding your withdrawal.

Best regards,
PlayAmo.

AskGamblers
Posted on May 16, 2019.

Dear @Abbz420,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on May 20, 2019.

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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