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Playamo Casino - Will not refund deposit from third party account as it is stated in their own terms and conditions

REJECTED
Complaint Info
Disputed casino Playamo Casino
Reason Casino terms violation
Nasshteq Slovenia
Posted on April 6, 2020

I am filing this complain now with enough evidence.

So long story short.Since I read T&C sloppy and didn't catch that I am not allowed to use card with another name, my winnings were stolen and my account blocked.But after reading again I cought that in T&C is also stated that if this happens, money will be refunded to the owner of the card.I immediately contacted casino and they refuse to give money back (proof in the picture).

So what I want is for casino to give back the money that was not on my name as it is stated in their rules.

Thank you for your help.s

AskGamblers
Posted on April 6, 2020

Dear @Nasshteq,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposit refund/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nasshteq Slovenia
Posted on April 6, 2020

Total amount is 310€.

AskGamblers
Posted on August 26, 2020

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not complying with the AGCCS Guidelines, section Violation of casino or bonus terms and, therefore, it is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please bear in mind that, in case of a violation of casino and/or bonus terms, the AskGamblers Complaint Team will, unfortunately, be unable to help you. Whether you consider these casino terms fair or not, AskGamblers is adamant in our position that once they have been accepted by a player, they are to be duly respected and followed. All matters concerning the fairness of a particular casino and/or bonus terms you could address directly with the relevant regulatory body, which is the only authority legally empowered to review such matters, conduct a relevant investigation and force subsequent changes, if any irregularities are found.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

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