Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.
Kindly note that after careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not complying with the AGCCS Guidelines, section Violation of casino or bonus terms and, therefore, it is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.
Please bear in mind that, in case of a violation of casino and/or bonus terms, the AskGamblers Complaint Team will, unfortunately, be unable to help you. Whether you consider these casino terms fair or not, AskGamblers is adamant in our position that once they have been accepted by a player, they are to be duly respected and followed. All matters concerning the fairness of a particular casino and/or bonus terms you could address directly with the relevant regulatory body, which is the only authority legally empowered to review such matters, conduct a relevant investigation and force subsequent changes, if any irregularities are found.
To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.
