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Playamo Casino - Waiting to withdraw $3,600

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Delayed payment
Amount $ 3600
Codymc1 Queensland
Posted on October 2, 2020

I’ve tried to withdraw $3600
First one of $3000
Then $600
Every live chat I’m told a different excuse it’s been over a week now of constant lies
They are trying to cover it up or something not being helpful the live chat continue to say just wait and that someone will contact me and I’m yet to have anyone contact me I’ve saved every live chat and every lie they’ve told.
I’m disappointed and just want my money

Posted on October 2, 2020

Dear CODYMC1,

We are sorry to hear about your experience.

We have escalated your issue to the Finance team and they will investigate the reason why the funds are still "pending"..
We have put the maximum priority to your case, however, the earliest time to get a response is Monday.

I am forced to ask you for a little bit more patience.

Thank you and have a good weekend.

Kind regard,
Playamo.

Posted on October 5, 2020

Dear @CODYMC1,

Thank you for your patience.

The cashout was approved and forwarded to your bank, you should receive the money by now.
Please note, that due to COVID-19 situations in your region we may face minor delays with the cashouts.

Thank you.

Kind regards,
PlayAmo.

AskGamblers
Posted on October 5, 2020

Dear @Codymc1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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