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Playamo Casino - Troubles with their new bank transfer system requiring IBAN number

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Other
Posted on November 22, 2018

Hi so i've been able to withdraw funds through bank transfer for the past couple weeks, but one issue has arisen with an updated format for the bank transfer implemented a day ago which requires an iban number. I am Australian which cannot obtain an iban number, and yes i have been told to put my bsb and account number together with no spaces but it comes up with invalid. I do request an option without the iban option as this casino caters for Australians who cannot request a withdrawal without an iban number. Please help and bring back the old format or allow me to enter my bsb and account number alternatively to the iban which is used in european countries

Posted on November 22, 2018

Dear LINUS300,

We would like to inform you that the layout of the Bank Transfer method is back to the initial format.
However, we are looking forward to make this method much faster and easier for you, that is why the new layout were enabled.
We are sorry for the inconvenience caused.



Best regards!
PlayAmo Team

AskGamblers
Posted on November 22, 2018

Dear @Linus300,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on November 22, 2018

Hi the issue has been resolved, thanks for the help

AskGamblers
Posted on November 22, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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