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Playamo Casino - Rejection of license expiry due to COVID again

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Declined payment
caminoguy Canada
Posted on September 15, 2020

I received a rejection of my drivers license ID again and hence cashout from Playamo. I tried to explain that this was resolved by Playamo/AskGamblers on July 10th, but the agent kept asking for a "valid" ID, which I have sent numerous times. I am a VIP member for almost 3 years. In Ontario, Canada all license expires after March 2020 were extended due to COVID and license bureaus closed. The webpage from the government is:

https:­//w­ww.o­nt­ari­o.c­a/p­age­/ex­ten­ded­-va­lid­ati­on-­periods

It states as of right now:

"We are extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice. This is in an effort to help keep people safe, reduce the need for in-person visits to ServiceOntario and stop the spread of COVID-19.

We are:

extending driver's licences expiration dates, temporary driver’s licences (TDL), driving instructor (DI) licence and driving schools, Ontario Photo Card (OPC)"


The response and resolution from Playamo found here on Askgamblers is below:

Dear @CAMINOGUY,

Thank you for your explanation.

Indeed, after checking local COVID websites, we found that your expired driving license is still valid:
We are extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice. This is in an effort to help keep people safe, reduce the need for in-person visits to ServiceOntario, and stop the spread of COVID-19.

You may continue using your account with the already uploaded expired ID document, we will value it as a valid document.

Sorry for the inconvenience caused.

Kind regards,
Playamo.

Sorry for sending along another complaint that was resolved back in July, but I need your valued assistance again. thanks!

Posted on September 15, 2020

Dear @CAMINOGUY,

We are sorry to hear about your experience.

As we can see, you have uploaded an updated ID and your cashout was approved.

The new ID card was requested again because customers from your region have started to upload new documents.
Thank you for your understanding and patience.

Kind regards,
Playamo.

AskGamblers
Posted on September 15, 2020

Dear @caminoguy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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