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Playamo Casino - Refusing to pay $2,200

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Verification issues
Amount $ 2200
Lbz Western Australia Message
Posted on September 5, 2018

Hi, At the end of August I deposited $200 ($50 + $150) and played live blackjack and earned a total of $2,200 within 2 days. I tried to verify multiple times, with no luck - there was always an excuse. At the end when all my documents were good, they decided to say that because I am from a restricted country: USA. However that is not that case (as I tried to explain to them). I am a citizen of 2 countries: Bosnia & Hercegovina Serbia My drivers license is from the U.S because I went there for college back in 2014 (for 2 years) and then left in 2016 - that's it. I am NOT an American player, I have NO residency (which I tried to explain to them). I do have other forms of ID such as two passports, and 2 IDs from my Bosnia and also Serbia. I see no place to attach, so here you go: <links to personal documents removed > I also tried reaching via live chat and they just said "The Decision is Final" and also ended up blocking me. Let me know if you need anything else you need from me. Thanks, Luka

AskGamblers
Posted on September 12, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on August 5, 2019

This complaint has been reopened due to the declared willingness on behalf of Playamo Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on August 5, 2019

Dear @LBZ,

We have reviewed the case and we want to inform you that after you have uploaded a valid ID, your funds were returned to your balance. Select a request a cashout and we will proceed with it with our earliest convenience.
Thank you.

Best regards,
PlayAmo.

AskGamblers
Posted on August 5, 2019

Dear @Lbz,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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