Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Playamo Casino - Not paying out big win

RESOLVED
Juliasoerensen Western Australia
Posted on September 7, 2018.

I have won $75,000 with playamo casino... to date I was able to cash out $16000 in $4000 withdrawal amounts.. $4000 a day and $16000 per week is the regulations according to T and Cs on playamo site. So next week was able - or should be able to continue to withdraw my winnings.. well now my withdrawal has been pending for 9 days! Live chat state they cant discuss any thing in regards to players deposits nor withdrawals... they direct me to support email address... I send an email asking what's the issue and receive no answer but a ticket number and no explanation.. I contact my VIP manager who provides me with vague answers and no actual info, tells me it's normal investigating winnings procedure. I ask for her to elaborate as I'd already recieved $16000 from the casino but my latest withdrawal attempt is stuck pending. No answer. Every department is vague and provide no help at all. I asked for manager and told no manager avail... so I ask when one will be avail... I'm told maybe later on. I can't believe the lack of professionalism with this casino. They are avoiding answering why the payment pending.... I assume it's cause they hope I'll gamble my win away so they don't have to pay out. This is the most frustrating online casino in regards yo the people who reply or should I say dont reply to ur queries. I'm contemplating contacting a ombudsman of some type as this is a joke.

Juliasoerensen Western Australia
Posted on September 7, 2018.

I've again today contacted the casino in regards to why my payment is STILL pending. I've been given yet another ticket number by the support team and no answer to my query. My VIP manager doesn't even reply to my emails asking about the reason why its pending still and live chat are absolutely no help and give me the email address for support.... round and round we go. Not one helpful reply over many many emails and live chat sessions. I dont understand why my latest withdrawal pending now for 9 days, as they've already paid me out 4 withdrawals of $4000 each...
I understand that there are processes to follow, but why pay out $16000 to me then suddenly keep withdrawals pending and dont provide info as to why when I enquire.

Be nice to receive an answer that isnt a computer generated response from support email or a rude dismissive reply from someone on live chat.

Juliasoerensen Western Australia
Posted on September 10, 2018.

My winnings have been now approved to be cashed out, not sure what the hold up was, as I was never informed of reason for the delay, but I'm happy that the issue is now resolved.

AskGamblers
Posted on September 10, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playamo Casino complaints

  • 45 of 54 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,998 USD avg amount

Have trouble with Playamo Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds