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Playamo Casino - Ignored my self-exclusion request

RESOLVED

Complaint Info

Disputed casino

Playamo Casino

Amount

$ 500

Inactive user
Posted on June 9, 2020

On Saturday June 7, I reached out to chat support to close my account due to self exclusion. The rep requested why I wanted to close my account, and I tolder her it was because I was spending too much money. She ignored my request, told me the games were by trusted providers and told me I could not have my account disabled. Because I was unable to close my account. I ended up losing more money. I told her I had a problem, and they did not close my account. I wish to have my account closed, and be refunded for the deposit after the request. I have attached a transcript of the conversation.

AskGamblers
Posted on June 9, 2020

Dear @J20751,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposit refund/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on June 9, 2020

Dear @J20751,

We have checked the chat history and we agree that your account should be closed when you asked to close it for 6 months. We have set the cooling off period for 6 moths for your account. It means that you can enter your account to set the withdrawal.
If you wish, we can change to permanent closure after you cashout your refund.

We are sincerely sorry for the inconvenience caused.

Please contact our support if you need more assistance.

Kind regards,
Playamo.

Inactive user
Posted on June 9, 2020

I have logged into the account and requested the refund. Once I receive the funds in my bank account, I will update the complaint accordingly.

Thank you,

Inactive user
Posted on June 10, 2020

I have received the refund if $500. Complaint resolved.

AskGamblers
Posted on June 10, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.