
On Saturday June 7, I reached out to chat support to close my account due to self exclusion. The rep requested why I wanted to close my account, and I tolder her it was because I was spending too much money. She ignored my request, told me the games were by trusted providers and told me I could not have my account disabled. Because I was unable to close my account. I ended up losing more money. I told her I had a problem, and they did not close my account. I wish to have my account closed, and be refunded for the deposit after the request. I have attached a transcript of the conversation.