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Playamo Casino - Hiding their Responsible Gaming account tools on purpose

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Deposit limits
Amount € 335
Posted on November 18, 2018

Dear AskGamblers & Playamo Casino,

I recently joined your casino. And I am very dissappointed to find out that you are hiding the most important tool for your players. Which is to set limits on the account. First when I joined I didn't put any limits on my account, because I didn't have the intention to play a lot of money. After a while I put quite a lot in my account already. I have tried searching for the tools on my account which I wasn't able to. Then I decided to contact live support after a while, which didn't work either. So after putting more and more money in my account. I decided to stop gambling using your website. And contacted live support for the last time. I was able to connect through them and I asked them how I could set up limits on my account. I was surprised that I was given a 'private' link that allowed me to set up my own limits, when this should be accesible for all the players. This happend to me before at a different casino, and they gave me my deposits back. Therefore, I am opening a case against you. This is not fair against your players.

Based on the above I will make a claim on 335 EUR (This is only a part of my total deposits)

Posted on November 19, 2018

Dear AskGamblers, 

While my case was being reviewed with a high potential of being accepted I decided to sent Playamo an email saying my point of view and my potential case against them. As you can see in the screenshot all I really ask them for is to come to an agreement with me. I had this issue before with BetChan, which is being operated by the same company as Playamo. I had no clue about this in the first place, other wise I would have never joined and gambled at your website. Anyways, the day after I received an email saying that my account got disabled without any explanation behind it. I don't think this is the best way to show your professionality towards your clients.

Posted on November 20, 2018

I would kindly like to request AskGamblers to remove this complaint. It has been solved.

Thank you.

AskGamblers
Posted on November 20, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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