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Playamo Casino - Giving me hard time for a $130 payment

RESOLVED
Posted on 19 September 2018

I had Mastercard and was advised that with Visa I could withdraw less than $500 and the service would be better. So I opened a new account with Visa. My first withdrawal was $500 and only took 2 days to go in my account. My second withdrawal was only $130. 3 days since it was approved it wasn't in my account. When I contacted Casino Support I was told I would receive the money very soon and if it wasn't in my account the next day to contact them and send a screen shot of my Bank transactions. The 4th day I did this as the money still didn't go threw. I have had no reply from them. In a few hours it will be 5 business days I've been waiting. If they made a mistake I'd rather they told me. They just don't communicate

Posted on 22 September 2018

Hey, dear HELENNAN!
we will check your issue, and contact you with all details!


Best regards!
PlayAmo Team

Posted on 23 September 2018

The response seems an automated one they keep repeating. It's been 11 days which should be long enough to resolve the issue. Once before I had the same issue with another site, and soon as I asked if there was a problem, they checked and fixed it the same day, apologised and sent me a copy of the new transfer receipt. Playamo Support team have not replied to my emails for a week. Support is non existent.

Posted on 23 September 2018

Dear HELENNAN and Askgamblers team,
we've checked the issue - the money were sent from our side on
12-th of September, we could provide askgabmlers team with
all evidence! At the moment we sent a request to payment system
for explanation.



Best regards!
PlayAmo Team

Posted on 23 September 2018

At least now i have a reply. On the 17th Sept I was asked to forward a screen shot of my bank transactions, which i did. After that it was like i was blocked from emails. Normally when you email "Support" you get a ticket number then a reply. From then till now i never received a ticket number or reply, and I was always polite. You need to reply to your customers that put money into your site, so they don't feel you are ignoring them when there is a problem

Posted on 25 September 2018

Dear HELENNAN,
at the moment we are waiting for official answer from the payment system,
as soon as we get it - we'll let you know and provide you with all info!


Best regards!
PlayAmo Team

Posted on 26 September 2018

Sorry but I've given up, it's been 2 weeks. I've been playing on another site because obviously I don't want to deposit any more money when I don't know what the withdrawal problem is.

Posted on 26 September 2018

Dear, HELENNAN!
Could you please confirm, that you've received the founds?


Best regards!
PlayAmo Team

Posted on 27 September 2018

Dear HELENNAN,
the founds are on your player account!



Best regards!
PlayAmo Team

Posted on 28 September 2018

Dear HELENNAN,
could you please confirm that you've received
the founds on your player account?



Best regards!
PlayAmo Team

Posted on 01 October 2018

Yes I received the funds back to my playing account

AskGamblers
Posted on 01 October 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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