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Playamo Casino - Deposit via etransfer 9 days ago

RESOLVED
Complaint Info
Disputed casino Playamo Casino
Reason Amount not credited
Amount $ 110
Posted on August 17, 2020

Aug 6 I via Gigadat I etransfered $110 from my checking account in my legal name same name as registration name at Playamo. I completed the transfer form correctly, my checking account was debited Aug 6 $110. I returned to Playamo site after I made this deposit only to find the funds are not credited to my account. I waited, 15 mins, (Gigadat states 15 mins is generally how long the transfer could take) still no funds. I stated a chat with csr at Playamo, I was advised a couple hours. Check back. I checked back and the once Pending deposit on Aug 6, had now been entered as Aug 7 Canceled the date changed! I have screenshots to prove everything So, I contact chat again, they tell me 5 business days and if the funds aren't in my playamo account the funds would be returned to my checking about. I took it upon myself to contact Gigadat and to my surprise Gigadat was extremely helpful, and expedite in their response. Gigadat received my proof , and confirmed the funds were accepted by playamo, Advised me to contact playamo csr and to tell playamo to contact Gigadat to confirm. Playamo opened an investigation gave me a investigation file number and have basically told me to wait..... 9 days later, There is still no resolution. This is the 2nd time I have encountered extremely delayed transfer of funds. Maybe this casino is in financial hardship and is looking at ways to take advantage of unsuspecting individuals.

Posted on August 17, 2020

Dear @ctdubb,


Your deposit was credited successfully to your account.

We would like to apologize for the delay.


Kind regards,

Playamo.

AskGamblers
Posted on August 17, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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