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BitcoinPenguin Casino - Payment pending for too long now

RESOLVED
andrew7722 United States Message
Posted on 13 September 2016

I joined Bitcoin Penguin on 9/09/2016 and made 0.2 bitcoin and tried cashing it out.
They sent me a confirmation email and I accepted. It is pending for 3 days now and I have sent email and their response
was" Dear Seung . due to the temporal technical problems, your withdrawal cannot be processed. We are working on it now and doing or best to fix it and process your withdrawal ASAP. We are really sorry for that, and want to thank you for your patience and understanding.

Best regards,
Bitcoin Penguin Casino Support

What I do not understand is how can they not fix the system issue for 3 days . Almost every Bitcoin cashout was processed instantly at the other casinos.

Posted on 13 September 2016

Our apologies, there seems to have been a bug affecting the cashout system during the past few days. It's a technical issue, our wallets are loaded but when we process payments, the money hasn't been getting sent. We only discovered this issue earlier today and are now working on a solution. Apologies to everyone affected. Every cash out will be processed once the issue is solved and in addition everyone affected will receive free credit as an apology for the delay.

andrew7722 United States Message
Posted on 14 September 2016

It was approved. Thanks to Askgamblers.

AskGamblers
Posted on 14 September 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

BitcoinPenguin Casino Complaints

  • 4 of 15 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 7,193 USD avg amount

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