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BitcoinPenguin Casino - Unable to request a withdrawal due to mysterious "unknown error"

UNRESOLVED
Complaint Info
Disputed casino BitcoinPenguin Casino
Reason Declined payment
Amount BTC 0.3
hen321 Australia Message
Posted on April 20, 2018

Hi

Never have had problem with Bitcoinpenguincasino ever. Have always used them only and have deposited well over 50k winning and losing .

No problems at all UNTIL I have a big win- Typical of all casinos.

I won around 0.8 BTC and withdrew this no problem about 3 hours ago. I played a little more and suprisingly won another 0.3 BTC. Amazing so excited to have finally won a decent amount

Went to cashout and come across an "UNKNOWN ERROR" every-time i try to process a cashout.

Started live chat and have been online with them for the past 1hr with no sign of resolution. Please see the key points and answers that I have been given

hen321
3:19 pm
Ok for the Forums- What is the reason that bitcoinpenguin is not allowing me to access my bitcoin?

Support Agent 2
The withdrawal is not possible at the moment due to a technical error. You will be able to withdraw after that problem is solved. Unfortunately, we can not say, how much that process will take

hen321
For the Forum- Why are you unable to give me a reasonable timeframe on when i will be able to access my bitcoin?
Support Agent 2
It is not technically possible to calculate even the approximate time that this process will take

hen321
For the forum- Why can you not post a manual cashout of the winnings to my account?
Support Agent 2
Unfortunately, there is no technical possibility for us to process the cashout for you manually

BitcoinPenguin Casino Complaints

  • 4 of 15 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 7,193 USD avg amount

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