I put a lot of coin into this site and deposits have never been an issue. However now I won and have two payout requests; one on Wednesday and another Thursday. LiveChat has been very polite however unable to offer any assistance. They continue to state they are waiting for the financial team to approve the transaction. There is no more information provided as to why there is a delay and no option to speak to a manager or anyone that can explain what is leading to the delay. I am saddened to leave this complaint but I can see that some people have has some success here. I do not know what else to do. The FAQs have the same four paragraphs for every subject so there is nothing telling me a thing about what to do. The site claims they provide instant withdrawals. Certainly not the case here.