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BitcoinPenguin Casino - Withdrawal of 4.2 BTC taking days

RESOLVED
Complaint Info
Disputed casino BitcoinPenguin Casino
Reason Delayed payment
Amount BTC 4.2
wine United States Message
Posted on January 2, 2018

I put a lot of coin into this site and deposits have never been an issue. However now I won and have two payout requests; one on Wednesday and another Thursday. LiveChat has been very polite however unable to offer any assistance. They continue to state they are waiting for the financial team to approve the transaction. There is no more information provided as to why there is a delay and no option to speak to a manager or anyone that can explain what is leading to the delay. I am saddened to leave this complaint but I can see that some people have has some success here. I do not know what else to do. The FAQs have the same four paragraphs for every subject so there is nothing telling me a thing about what to do. The site claims they provide instant withdrawals. Certainly not the case here.

wine United States Message
Posted on January 2, 2018

As of this morning one of the cash-outs .2BTC was deposited into my wallet. Still waiting for the much larger 4BTC. I will updates this complaint as soon as I am fully paid off.

wine United States Message
Posted on January 2, 2018

So an update today is that they have had some technical difficulties and my 4BTC now show as if I requested it as of today. In this new picture you can see that the date is now out of order in the lineup and still pending.

Live Chat agent says it will be fixed as of today. See transcript below.

Support Agent 2
9:27 am
Hello. How may I help you?
jwinegar
Hello, the date on my 4BTC withdrawal changed.
It now says Jan 2nd.
I requested that cashout on December 28th
Support Agent 2
I apologize, but we have some technical issues. Those will be solved as soon as possible.
jwinegar
Am I starting the wait all over again?
Support Agent 2
We are very sorry for the inconveniences. We will try to facilitate the whole procedure.
jwinegar
what does that mean? how much longer will I need to wait?
Support Agent 2
Within this day it should be solved.
jwinegar
and I will be paid?
today?
Read
Support Agent 2
Within this day.,

wine United States
Posted on January 3, 2018

I have been paid.

AskGamblers
Posted on January 3, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

BitcoinPenguin Casino Complaints

  • 4 of 15 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 7,193 USD avg amount

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