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Dr Vegas Casino - Payout delay and bad information

RESOLVED
Posted on April 26, 2017.

I made several withdrawls between tge 09/04/17 and the 22nd.some have been approved fro over 7 days and still nothing showing in my bank.I have received to withdrawals of £10 each but none of my other withdrawals that are older totalling over £700.when I speak to live chat I just get to told to wait as they have switched payment provider.then the next time I get told it's because or world pay issues even though they have told me they now use pay vision so I'm confused and annoyed it's taking so long and I don't seem to be getting any good answers on live chat.

Posted on April 27, 2017.

Hi Joseph,

Our team reached out to you yesterday and added the cash back into your account to withdraw.
We instantly approved your withdrawal yesterday, and the funds should be in your bank account within the next 24 hours.

If you could please confirm this, we hope to have resolved this issue.
Our apologies for the delay due to new payment gateway.

Best of Luck.

Dr Vegas Team

Posted on April 27, 2017.

Hi thank you for your reply.as requested I have requested the funds be withdrawn and I can see you ave approved them.as soon as the funds arrive in my account I will reply immediate but as of yet nothing has gone in.

Posted on April 27, 2017.

The money that you credited back has now gone into my bank thanks.now I only have withdrawals that are recent.thanks very much

Posted on April 27, 2017.

Hi,

Thank you so much for the confirmation.
Do get in touch with us if you experience any issues again - we are happy to help.

Best of luck.

Dr Vegas Team

AskGamblers
Posted on April 27, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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