Complaint #109 Ruby Slots Casino

Payout declined, no further information given

By nmnmike

9 years ago

Message on forum

I put in a request for a 700 dollar payout on 10/08. on 10/27 received an email stating payout declined. I replied"why". they replied" assigning representative , expect response in one business day".amd they assigned a ticket number for future reference. 11/3 no reply. 11/7 I replied to them again stating the facts about my replies .still nothing. 11/30 nothing. 12/01 again I sent a inquire, nothing .and inbetween these email to them I called their customer service phone several times, never getting through to them at any time only getting a recorded message stating that ext number 15018 is not available, I never dialed an ext number. So I called a different customer service number from my emails from them and all I got was a recording that all represenatives lines are busy, "good- bye" and this is after waiting on the phone for over 5 minutes each time. Can you help me? the ticket number is LTK121660167803583x

Disputed Casino Ruby Slots Casino

Reason Declined payment

Amount $700

Discussion

AskGamblers

• Support Team

9 years ago

Please let us know if there's any update regarding this case. Thank you.

Ruby Slots Casino

• Representative

9 years ago

Hi nmnmike--

I'm so sorry--I'm not in the office until later today and I need to follow up on this to see the current status.

Once I get into the office, I'll come back to update this thread.

All the best,

Tawni

Ruby Slots Casino

• Representative

9 years ago

Hi nmnmike--

I'm sorry for any frustration you've had with this.

I've reviewed your account and I see the only thing holding this up is that we need confirmation on your preferred method of payment. I do see that we've tried to contact you both via email and through the gaming console.

I've sent you a private message (here at AskGamblers). In this message, it has the contact details for our Escalations Manager. If you would kindly contact her with your preferred method of payment, we'll be able to push your payment through, quickly.

All the best,

Tawni

AskGamblers

• Support Team

9 years ago

Dear @nmnmike,

Please let us know if there's some update on your issue.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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