From Dec 2015 to date I made 4 withdrawals from Ruby Slots, and received payout authorizations for all 4. However, I have only received payouts for 3, showing the other declined AFTER I received the authorization email( decline took place one hour after auth email received). I received authorization emails for pay outs 525.00 on Dec 10, 2015, for 1750.00 and 312.50 on January 7, 2016, and for 200.00 on January 15, 2016. Due to the holidays the 525.00 payment was delayed, so it was paid out on January 22, 2016 with the 1750.00 payment for a total received amount of $2235.00.
After I sent a email today to inquiry about the 312.50 payment, I was told that the 200.00 payment was sent to my bank on January 25, 2016.
The VIP manager emailed me and told me that the 312.50 payment was sent to me on the 22nd in the 2235.00 payment. I advised him that was incorrect, and asked him to PLEASE review my account again.
After reviewing my account at Ruby Slots, I noticed that the 312.50 payment was declined one hour after I received the payment authorization email. I have every email and I took a screen shot of my account that I have attached.
I have really enjoyed playing at Ruby Slots, and other than the December delayed payment, I have never had a problem with a withdrawal. But this really frustrating, then when you are suppose to be a "VIP" and the VIP host tries to shoot you down with one-line answers to make you go away, instead of researching the problem is down right rude!!! Can you please assist in me getting the payment of 312.50 due?
Any help you can give will be